Quality and Training Coordinator

Cambrian Homecare, Inc.•Alhambra, CA

5h•Onsite

About The Position

Cambrian Homecare, LLC, which has provided in-home care services since 1996, is seeking a compassionate and organized Quality and Training Coordinator in Alhambra. The coordinator helps ensure the quality of care provided by caregivers, leads their ongoing training and development, and collaborates with referral sources to maintain partnerships and support exceptional service. This is not a remote position.

Requirements

Ability to work flexible hours to accommodate training schedules, community events, and urgent quality issues.
Valid driver's license and access to a reliable vehicle for travel to client homes, community events, training locations, and other required locations.
Experience in caregiving or caregiver training.
Strong problem-solving and communication skills.
Ability to deliver engaging and effective training sessions.
Ability to bend and lift 50 pounds.
Fluency in both English and Spanish.
Must be at least 18 years old.
US work authorization.
Ability to pass a background check and reference check.

Nice To Haves

Experience working with the Developmentally Disabled population.

Responsibilities

Conduct in-home quality assurance visits according to agency guidelines.
Complete quality assurance phone calls according to agency guidelines.
Investigate and resolve client complaints and incidents, ensuring timely communication and corrective action.
Prepare quality reports and present findings as requested.
Participate in quality improvement initiatives.
Provide in-home caregiver services as requested.
Document activities and communication according to company guidelines.
Coordinate and deliver orientation and ongoing training for new and existing care providers.
Coordinate and report care provider training compliance.
Ensure new care providers demonstrate skill competency in both in-home and skills lab settings.
Build and maintain positive relationships with community organizations, healthcare providers, workforce development agencies, and referral sources.
Communicate with referral and recruiting sources according to agency standards and protocol.
Attend community and referral source meetings as assigned.

Benefits

Medical insurance, with preventive care covered at 100%; domestic partners, spouses, and children are eligible at additional cost.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Accident insurance.
Hospital indemnity coverage.
Critical care coverage.
401(k) retirement savings plan.
PTO.
Paid sick time.