Quality & Training Coordinator

Cambrian Homecare • Torrance, CA

11d • Onsite

About The Position

Cambrian Homecare, LLC, part of the Dungarvin family of companies, provides in-home care to individuals of all ages, including seniors and people with developmental disabilities. The Quality & Training Coordinator supports quality assurance, caregiver development, client service, and community relationships throughout the Torrance area. This field-based, highly independent role involves managing sensitive situations, structuring the workday, following through on investigations and quality concerns, and representing Cambrian professionally in the community.

The coordinator conducts in-home quality assurance visits and calls; investigates and resolves client complaints, incidents, and assigned accusations; documents activities and generates quality reports; and coordinates and delivers caregiver orientation and ongoing training. The role also monitors training compliance, supports caregiver competency, and builds relationships with clients, caregivers, healthcare providers, referral sources, and community partners.

The position is on-site and in the field in Torrance, California, with travel within the assigned area and up to approximately a 100-mile radius as business needs require. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. PST. Compensation is a fixed rate of $24.55 per hour. Required business mileage is reimbursed.

Requirements

• High school diploma or equivalent.
• Bilingual in English and Spanish.
• Valid driver's license and access to a reliable vehicle for travel to client homes, training locations, community events, and other required locations.
• Experience in caregiving, caregiver training, quality assurance, investigations, client services, or a related service environment.
• Ability to deliver engaging and effective training sessions and communicate information clearly to individuals and groups.
• Ability to bend and lift up to 50 pounds.
• Advanced proficiency with Microsoft 365, including Excel, Word, PowerPoint, Teams, and SharePoint.
• Strong investigation and problem-solving skills, including gathering information, identifying appropriate next steps, and following issues through to resolution.
• Ability to communicate professionally during sensitive or difficult conversations and remain calm and solution-focused.
• Attention to detail in documentation and completion of required processes, investigations, reports, and quality activities.
• Ability to structure the workday, manage competing priorities, work independently, and follow through on assigned issues.
• Compassion, professionalism, adaptability, and the ability to build collaborative relationships.

Nice To Haves

• Previous knowledge or experience with quality assurance, investigations, incident reporting, or complaint resolution.
• Experience working with individuals with developmental disabilities.
• Previous caregiver, Direct Support Professional, or personal-care experience.
• Experience working with regional centers, hospitals, healthcare providers, community organizations, referral sources, or workforce development agencies.

Responsibilities

• Conduct in-home quality assurance visits and phone calls, follow agency guidelines, identify quality concerns, and support quality improvement initiatives.
• Investigate and resolve client complaints, incidents, and assigned accusations involving matters such as theft, injuries, and damages; communicate timely, take appropriate corrective action, and follow up thoroughly.
• Document investigation activities, communications, and follow-up in company systems; generate quality reports and present findings as requested.
• Coordinate and deliver orientation and ongoing training for new and existing care providers, support training initiatives, and assess caregiver skill competency in in-home and skills lab settings.
• Monitor and report caregiver training compliance, maintain accurate training documentation, and communicate with caregivers, clients, management, and other stakeholders.
• Build and maintain relationships with regional centers, healthcare providers, hospitals, community organizations, workforce agencies, referral sources, clients, caregivers, and external partners.
• Attend community and referral meetings as assigned.
• Manage competing priorities independently, follow quality concerns through to resolution, and escalate concerns when appropriate.

Benefits

• Employees may participate in a 401(k) retirement savings plan.
• PTO and paid sick leave.
• Medical coverage, with 100% of preventive care covered; domestic partners, spouses, and children are eligible.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Accident insurance.
• Hospital indemnity coverage.
• Critical illness coverage.
• Mileage reimbursement for required business travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED