Quality & Training Coordinator

Dungarvin • Torrance, CA

12d • Onsite

About The Position

The Quality & Training Coordinator supports quality assurance, caregiver development, client service, and community relationships in the Torrance area. This field-based, highly independent role investigates and resolves client complaints and incidents, conducts quality assurance visits, supports caregiver training and competency, maintains detailed documentation, and collaborates with clients, caregivers, healthcare providers, referral sources, and community partners. The coordinator is expected to exercise sound judgment, communicate effectively in sensitive situations, organize their own workday, follow through on investigations and quality concerns, and represent Cambrian professionally in the community.

The position is based on-site and in the field in Torrance, California, with travel within the assigned area and up to approximately a 100-mile radius as business needs require. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. PST.

Requirements

• High school diploma or equivalent.
• Bilingual in English and Spanish.
• Valid driver's license and access to a reliable vehicle for travel to client homes, training locations, community events, and other required locations.
• Experience in caregiving, caregiver training, quality assurance, investigations, client services, or a related service environment.
• Ability to deliver engaging and effective training sessions and communicate information clearly to individuals and groups.
• Ability to bend and lift up to 50 pounds.
• Advanced proficiency with Microsoft 365, including Excel, Word, PowerPoint, Teams, and SharePoint.
• Strong investigation and problem-solving skills, including gathering information, identifying next steps, and following concerns through to resolution.
• Clear, professional communication and de-escalation skills for sensitive or difficult conversations.
• Attention to detail and ability to maintain accurate documentation and complete quality activities thoroughly and on time.
• Ability to work independently, organize the workday, manage changing priorities, and maintain accountability.
• Compassion, professionalism, appropriate boundaries, adaptability, and relationship-building skills.

Nice To Haves

• Previous knowledge or experience in quality assurance, investigations, incident reporting, or complaint resolution.
• Experience working with individuals with developmental disabilities.
• Previous caregiver, Direct Support Professional, or personal-care experience.
• Experience working with regional centers, hospitals, healthcare providers, community organizations, referral sources, or workforce development agencies.

Responsibilities

• Conduct in-home quality assurance visits and quality assurance phone calls, follow agency guidelines, identify quality concerns, and support quality improvement initiatives.
• Investigate and resolve client complaints, incidents, and assigned accusations involving matters such as theft, injuries, damages, and other concerns; ensure timely communication, appropriate corrective action, and thorough follow-up.
• Document investigation activities, communications, and follow-up in company systems; generate quality reports and present findings as requested.
• Coordinate and deliver orientation and ongoing training for new and existing care providers, support training initiatives, and assess caregiver skill competency in in-home and skills lab settings.
• Monitor and report caregiver training compliance, maintain accurate training documentation, and communicate with caregivers, clients, management, and other stakeholders.
• Build and maintain relationships with regional centers, healthcare providers, hospitals, community organizations, workforce agencies, referral sources, clients, caregivers, and other external partners.
• Attend community and referral meetings as assigned.
• Structure the workday, manage competing priorities, follow assigned quality issues through to resolution, and escalate concerns when appropriate.

Benefits

• Employees may participate in a 401(k) retirement savings plan.
• PTO and paid sick leave.
• Medical insurance, with 100% of preventive care covered; domestic partners, spouses, and children are eligible.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Accident insurance.
• Hospital indemnity coverage.
• Critical illness coverage.
• Mileage reimbursement for required business travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED