Quality and Records Manager

HDR•Honolulu, HI

18d

About The Position

The Quality and Records Manager serves as the local leadership representative for quality and supports implementation of HDR’s Quality Management System (QMS). The role advances the culture of quality in partnership with area leadership and represents the local area to the Quality Office. It provides guidance to project managers on project plans and best practices, coordinates project quality support, and reports on QMS implementation, lessons learned, and audit resolution strategies. The manager communicates QMS and Integrated Leadership Group updates and directives, develops and updates local processes to support QMS and ILG requirements, and collaborates across business groups and operational functions to align delivery processes. The role also maintains a new-employee onboarding program covering the QMS, responds to staff questions about QMS policies and procedures, and identifies training and support needs by monitoring quality-related loss trends.

Requirements

Professional degree or equivalent years of experience.
At least 6 years of industry experience, including at least 3 years in related quality fields.
Applicable quality certification, or ability to obtain one.
Deep understanding of QMS fundamentals.
ASQ CMQ/OE certification or equivalent, or ability to obtain certification within one year of assignment.
Proven staff communication and engagement skills.
Strong verbal and written communication skills, including investigative interview experience.
Strong familiarity with the full suite of Microsoft Office, Power BI, SharePoint, and collaborative comment/review applications.

Nice To Haves

Experience in a similar architecture, engineering, and construction (AEC) consulting industry, with familiarity with service delivery models and client demands and requirements.
Strong commitment to enhancing the quality culture among local leadership and staff.
Strong leadership skills and ability to manage relationships effectively with area leadership, the Quality Office, and local project teams.
Ability to resolve conflicts among vested parties by reaching solutions that mitigate risk while allowing the business to remain flexible and nimble.
High level of collaboration and self-awareness, with a focus on reinforcing corporate quality and risk management messaging and understanding reporting systems and core quality processes.
Embrace HDR’s brand promise and values.
Ability to represent HDR’s commitment to fulfilling project responsibilities and obligations to clients and internal management stakeholders, and to provide professional and ethical direction for the company and staff.

Responsibilities

Serve as the local leadership representative for quality and support implementation of the QMS.
Partner with area leadership to continually advance the local culture of quality and represent the local area to the Quality Office.
Guide project managers in developing project plans, such as PMP, QMP, and RMP, and identify project best practices when requested.
Coordinate with local area business group project quality managers on project support needs and sharing key project experience.
Report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office.
Communicate QMS and ILG updates and directives from the Quality Office and ILG to area leadership and staff as appropriate.
Develop and update local processes supporting QMS and ILG requirements, and work cross-functionally to align and refine local delivery processes.
Develop and maintain a new-employee onboarding program that provides awareness of the HDR QMS and its role in the organization.
Respond to staff questions and issues concerning QMS policies and procedures.
Identify local training and support opportunities by monitoring loss trends related to quality issues.