Quality and Population Health Manager
About The Position
The Quality and Population Health Manager leads organization-wide quality improvement across patient safety and population health. The role oversees and participates in the development, implementation, and evaluation of programs that improve clinical outcomes, close gaps in care, enhance patient experience, and support regulatory and value-based care requirements. The manager collaborates with operations, clinical, finance, marketing, and outreach teams to drive performance improvement, coordinate care management activities, and achieve organizational quality goals. The position requires managing shifting priorities, working productively with minimal supervision, attention to detail, and strong communication and presentation skills. The manager coordinates services and assesses, monitors, and evaluates the comprehensive health care needs of high-risk patients to support coordinated, cost-effective, patient-centered care. The role works with the Director of Population Health to identify key performance indicators and with population health data analysis teams to capture, prioritize, and share actionable data aligned with organizational quality metrics and value-based goals. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- Bachelor’s degree in Healthcare Administration, Public Health, or a related field.
- At least five years of experience in healthcare.
- At least five years of experience in quality improvement and quality assurance.
- Knowledge of FQHC operations, HRSA requirements, NCQA standards, and UDS reporting measures.
- Working knowledge of Electronic Health Record systems.
Nice To Haves
- Master’s degree in Public Health or Nursing.
- Working knowledge of successful project management.
- Knowledge of the essential functions, practices, and procedures of a medical clinic and office.
- Working knowledge of reporting and measurement of performance activities.
Responsibilities
- Coordinate services and assess, monitor, and evaluate the comprehensive health care needs of high-risk patients.
- Oversee, monitor, and report on population health programs, case management activities, and chronic disease initiatives.
- Lead efforts and evidence-based validation to maintain national accreditations, including PCMH.
- Lead and coordinate quarterly random departmental quality chart reviews and maintain a repository of results.
- Participate in health plan quality and population health meetings.
- Coordinate and participate in quarterly on-site quality rounds.
- Collaborate on the execution and maintenance of granted support programs and projects.
- Facilitate and coordinate monthly Quality Improvement and Quality Assurance Committee meetings.
- Collaborate on quality improvement initiatives focused on patient outcomes, patient safety, patient experience, and operational performance.
- Work with population health data analysis to capture, prioritize, and share actionable data aligned with organizational quality metrics and value-based goals.
- Work with the Director of Population Health to identify key performance indicators.
- Participate in risk assessment and mitigation initiatives.
- Monitor, analyze, and report quality metric updates.
- Collaborate with health plan quality teams and hospital case managers to plan and organize patient care transitions.
- Organize and facilitate staff meetings, huddles, and rounding.
- Work with the CNO and Director of Population Health to plan and manage the department’s operating budget and human resources.
- Collaborate on developing and revising policies, workflows, and staff education forums that support quality and population health initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
