Quality and Employee Performance Lead

Pike Corporation•Raleigh, NC

About The Position

This full-time position provides services related to safety, health, work methods, and training. The role includes extensive field visits with crews to identify training needs, deliver training in on-the-job settings or other facilities, and evaluate performance in simulated and actual work environments. The ideal candidate has multiple years of experience and subject matter expertise in training, safety, and quality control. The position involves observing and coaching crews, developing and presenting training, evaluating employee and driver performance, and conducting program-level audits of environmental, health, and safety programs. The Lead is also expected to make sound decisions, address root causes, lead through change, motivate and develop employees, achieve results, and communicate effectively in writing and verbally. Other related duties may be assigned to meet the organization’s ongoing needs.

Requirements

Must have a commercial driver’s license.
Must be an Intrastate Certified OSHA Authorized Outreach Instructor.
Preferred certifications include CSP, CHST, CUSP, or CET.
Preferred 4–10 years of related experience and/or training, or an equivalent combination of education and experience.
Must be able to work a flexible shift.
Able to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents.
Able to speak effectively before groups of people.
Able to type routine reports and correspondence.
Able to perform basic arithmetic, including addition, subtraction, multiplication, and division.
Able to define problems, collect data, establish facts, and draw conclusions.
Able to work with large, diverse groups.
Skilled in computer use; able to adapt to new technology, keep abreast of changes, learn new programs quickly, and use computers to improve productivity.
Must be able to follow Company safety rules and all other Company policies.
Must meet the physical demands of the job, including regularly talking or hearing and frequently standing, walking, handling objects, and reaching with hands and arms.

Nice To Haves

Certified CSP, CHST, CUSP, or CET.
Bi-lingual Spanish/English.
4–10 years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Visit crews in the field to observe, train, and teach safety, quality, and work methods.
Identify areas requiring further focus and develop, schedule, and present training materials on those areas.
Identify crews needing additional training in safety, quality, and work methods.
Work with the Area Supervisor to develop plans to train crews and address deficiencies.
Present safety, work methods, and quality training courses.
Evaluate employee and driver performance.
Conduct program-level audits of EHS programs.
Recognize problems, gather and assess information, seek input, address root causes, and make timely decisions.
Lead through change, motivate and encourage others, and build consensus when appropriate.
Provide feedback and coaching, mentor employees, and support their development.
Set challenging goals, prioritize tasks, overcome obstacles, and accept accountability.
Communicate verbally and in writing, prepare accurate and punctual reports, deliver presentations, and share information.
Perform other related duties as required to meet organizational needs.