Quality and Employee Performance Lead

Pike•Raleigh, NC

About The Position

The Quality and Employee Performance Lead provides services related to safety, health, work methods, and training. The role involves extensive field visits with crews to identify training needs, deliver training in on-the-job settings or other facilities, and evaluate performance in simulated and actual environments. The ideal candidate has multiple years of experience and subject matter expertise in training, safety, and quality control. The position requires a commercial driver’s license with Intrastate. An OSHA Authorized Outreach Instructor certification and certifications such as CSP, CHST, CUSP, or CET are preferred. The role requires 4–10 years of related experience and/or training, or an equivalent combination of education and experience, and the ability to work a flexible shift. The employee must be able to interpret safety rules and technical documents, speak effectively before groups, prepare routine reports and correspondence, perform basic arithmetic, analyze and resolve problems, work with diverse groups, and use computers and adapt to new technology. Spanish/English bilingual ability is preferred. The employee must follow company safety rules and other company policies. The work environment is not substantially exposed to adverse environmental conditions typical of office or administrative work, though the employee may encounter fumes, odors, dust, mists, gases, or poor ventilation. The employee is regularly required to talk or hear and frequently required to stand, walk, handle or feel objects, and reach with hands and arms. Other related duties may be assigned to meet the organization’s ongoing needs.

Requirements

Commercial driver’s license with Intrastate.
4–10 years of related experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible shift.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents.
Ability to speak effectively before groups.
Ability to type routine reports and correspondence.
Ability to add, subtract, multiply, and divide.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to work with large, diverse groups.
Computer skills, adaptability to new technology, willingness to keep abreast of changes, ability to learn new programs quickly, and ability to use computers to improve productivity.
Self-motivated, team-oriented, and customer-oriented.

Nice To Haves

Certified OSHA Authorized Outreach Instructor.
Certified CSP, CHST, CUSP, or CET.
Bilingual Spanish/English.

Responsibilities

Visit crews in the field to observe, train, and teach safety, quality, and work methods.
Identify areas requiring further focus and develop, schedule, and present training materials on those areas.
Identify crews needing additional training and work with the Area Supervisor to develop plans to address crew deficiencies.
Present safety, work methods, and quality training courses.
Evaluate employee and driver performance.
Conduct program-level audits of EHS programs.
Recognize and address problems by gathering information, analyzing complex issues, seeking input, addressing root causes, making timely decisions, and communicating decisions.
Lead through change and diversity, make difficult decisions when needed, build consensus where appropriate, and motivate and encourage others.
Provide feedback and coaching, mentor and develop employees, accept mistakes, and support employee growth and development.
Set challenging goals, prioritize tasks, overcome obstacles, and accept accountability for results.
Communicate verbally and in writing, prepare accurate and timely reports, deliver presentations, share information, and listen effectively.
Follow company safety rules and other company policies.
Perform other related duties as needed to meet the organization’s ongoing needs.