Senior Manager, Performance and Quality

CVS Health • Woonsocket, SC

5d • $67,900 - $182,549 • Remote

About The Position

The Senior Manager, Performance and Quality leads proposal development, formal client responses, and coordination of client, external, and government audits for the account. The role translates complex contract, pricing, performance-guarantee, and operational requirements into accurate, persuasive, timely submissions, ensuring commitments and audit responses are supported, traceable, and clear. Within Finance and Contract Compliance, the position connects proposal commitments with performance and quality review through audits and corrective action, and project-manages account implementations and changes.

The role develops proposal strategies and response plans for renewals, RFPs, RFIs, client-requested program and benefit-change proposals, and contract amendments. It manages proposal and response development from intake through final review and delivery, working with account, executive, Finance, Legal, Clinical, and Operations leaders to establish messages and verify commitments. The Senior Manager also writes client-ready narratives and executive communications, represents the team in client meetings, researches client and market needs, and establishes standardized proposal and audit-response materials and processes.

The position leads project planning for implementations and account changes, maintains logs and trackers for commitments, audit requests, corrective actions, findings, and closeout, and coordinates audit evidence production and secure submission. It reviews audit responses for completeness, reconciliation, and clarity, and reports recurring performance and quality themes to leadership.

Requirements

• At least 7 years of work experience.
• Experience managing end-to-end proposal or RFP responses for complex healthcare or PBM clients.
• Experience planning, executing, and delivering work across concurrent deadlines and owners.
• Proficiency with Microsoft Excel, Word, PowerPoint, SharePoint, and proposal content-management tools.
• Bachelor's degree or equivalent experience.

Nice To Haves

• PBM, health plan, or government program experience, including implementations or vendor transitions.
• Experience coordinating audits, regulatory requests, or evidence-based client reviews.
• Experience validating pricing, performance-guarantee, or contract commitments in proposals.
• Proposal management or project management certification.

Responsibilities

• Develop proposal strategies and response plans for renewals, RFPs, RFIs, client-requested program and benefit-change proposals, and contract amendments in alignment with account objectives and client requirements.
• Manage proposal and formal client-response development and submission from requirement intake through final review and delivery.
• Partner with account, executive, Finance, Legal, Clinical, and Operations leadership to define key messages and value propositions and confirm pricing, performance-guarantee, and contract commitments are accurate and approved.
• Write persuasive, client-ready narratives and executive communications about capabilities, program results, and positions, and represent the team in client meetings on proposals and deliverables.
• Project-manage implementations and account changes, including new programs, vendor transitions, and benefit or system changes.
• Build and manage project plans for RFPs, renewals, contract amendments, client deliverables, implementations, account changes, and audit responses, including timelines, milestones, owners, and dependencies; plan for compressed turnaround times and escalate risks early.
• Research client needs, program developments, and market and competitive trends to inform proposal strategies and recommendations.
• Implement standardized templates, content libraries, style guides, and quality checklists for proposals and audit responses, and train contributors to use them.
• Support contract negotiations during RFPs and amendments by coordinating redlines and negotiating items with Legal and leadership, and documenting decisions and approvers.
• Own the audit request log and coordinate intake, scoping, ownership, and evidence production for client, external, and government audits, including third-party audits triggered by performance-guarantee escalation provisions.
• Review audit responses and evidence packages for completeness, reconciled amounts, and clarity to an independent reviewer; coordinate secure submission and retain final versions.
• Maintain internal corrective action plans for known contract breaches and lead responses when clients invoke formal contract CAP processes.
• Track audit findings, management responses, fixes, and closeout against contract timelines, and report recurring performance and quality themes to leadership.
• Maintain proposal and client-response calendars, commitment and negotiating-item logs, audit scope and ownership matrices, evidence standards, CAP and corrective-action trackers, audit closeout packages, and leadership status summaries.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues' and families' physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program
• Equity award program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior