Quality Analyst

Marriott•Nashville, TN

13h•Onsite

About The Position

This position involves transmitting information or documents using a computer, preparing and reviewing written documents such as daily logs, business letters, memoranda, and reports, and ensuring accuracy and completeness through proofreading and editing. It also includes exchanging information with other employees using electronic devices like pagers, two-way radios, and email, as well as entering and retrieving information from computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries. The role requires operating standard office equipment other than computers. Furthermore, the position requires adherence to all company policies and procedures, maintaining a clean and professional uniform and personal appearance, protecting company assets, and maintaining confidentiality of proprietary information. It involves welcoming and acknowledging guests according to company standards, anticipating and addressing their service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation. Effective communication is key, including speaking with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones using appropriate etiquette. Developing and maintaining positive working relationships, supporting team goals, and responding appropriately to employee concerns are also essential. The role demands ensuring adherence to quality expectations and standards, and identifying, recommending, developing, and implementing new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Physical requirements include moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be requested by Supervisors.

Requirements

Ability to transmit information or documents using a computer.
Ability to prepare and review written documents, including proofreading and editing.
Ability to exchange information with other employees using electronic devices.
Ability to enter and retrieve information from computer databases using a keyboard, mouse, or trackball.
Ability to operate standard office equipment other than computers.
Knowledge of and adherence to company policies and procedures.
Professional and clean uniform and personal appearance.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Ability to welcome and acknowledge guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to speak with others using clear and professional language.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships.
Ability to support team goals.
Ability to listen and respond appropriately to employee concerns.
Ability to ensure adherence to quality expectations and standards.
Ability to identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

Creative
Entrepreneurial
Thoughtful, big-hearted service

Responsibilities

Transmit information or documents using a computer.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Operate standard office equipment other than computers.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.