Qualified Success Architect, Internal Enablement

Salesforce•Seattle, WA

10d•$123,100 - $186,300

About The Position

The Qualified Success Architect, Internal Enablement owns the day-to-day execution of internal enablement for Qualified’s Customer Success organization. This role supports new hires as they learn the Agentic Marketing Platform and Piper the AI SDR Agent, and maintains the skills and knowledge of the Customer Success and Qualified Success Architect team through live training and current knowledge resources. The position also supports broader enablement projects alongside the Manager of CS Enablement and develops deep product knowledge to serve as a trusted resource for the team.

Requirements

5–10 years of Mid Market/Enterprise software experience.
Prior experience in customer success, account management, or a similar customer-facing SaaS role.
Experience coaching or teaching colleagues, such as as a team lead or informal mentor.
Strong organizational skills and ability to manage multiple onboarding timelines and projects simultaneously.
Excellent written and verbal communication skills.
Experience with, or aptitude for, knowledge management tools such as Guru, Notion, or similar platforms.
Comfort working cross-functionally with Product and subject matter experts to keep training content current.
Deep curiosity about the product and interest in understanding how it works.
Willingness to work in a fast-paced startup environment with multiple roles.
Passion for setting up new team members for long-term success.

Nice To Haves

Experience with Qualified’s platform.

Responsibilities

Own new-hire onboarding for Qualified Success Architects, serving as the primary contact, checking in regularly, coordinating system access, and following up with IT.
Guide new hires toward QSA certification by tracking progress and proactively addressing delays.
Coordinate and host biweekly CS 5-star Enablement live training sessions, working with Product and subject matter experts to prepare relevant content.
Maintain the internal knowledge base in Guru, including managing knowledge agents.
Support larger enablement projects and initiatives alongside the Manager of CS Enablement.
Build strong knowledge of the Qualified platform and serve as a trusted resource for the broader CS/QSA team.