Qualified Success Architect, Internal Enablement

Salesforce•Seattle, WA

About The Position

The Qualified Success Architect, Internal Enablement owns the day-to-day execution of internal enablement for Qualified's Customer Success organization. The role supports new hires as they ramp up on the Agentic Marketing Platform and Piper the AI SDR Agent, and helps keep the CS/QSA team current through live training and up-to-date knowledge resources. The position also builds strong product knowledge to serve as a trusted resource for the broader CS/QSA team.

Requirements

5–10 years of Mid Market/Enterprise software experience.
Prior experience in customer success, account management, or a similar customer-facing SaaS role.
Experience coaching or teaching colleagues, such as as a team lead or informal mentor.
Strong organizational skills and comfort managing multiple onboarding timelines and projects at once.
Excellent written and verbal communication skills.
Experience with, or aptitude for, knowledge management tools such as Guru, Notion, or similar platforms.
Comfort working cross-functionally with Product and subject matter experts to keep training content current.
Deep curiosity about the product and enjoyment of understanding how things work.
Willingness to work in a fast-paced startup environment with multiple roles.
Passion for setting up new team members for long-term success.

Nice To Haves

Experience with Qualified's platform.

Responsibilities

Own the new-hire onboarding program for new Qualified Success Architects, serving as their primary point of contact, checking in regularly, coordinating system access, and following up with IT to keep onboarding moving.
Guide new hires toward QSA certification, track progress, and proactively encourage progress when it stalls.
Coordinate and host biweekly CS 5-star Enablement live training sessions, partnering with Product and subject matter experts to ensure content is ready and relevant.
Keep the internal knowledge base, Guru, current, including managing knowledge agents.
Support larger enablement projects and initiatives alongside the Manager of CS Enablement.
Build product knowledge across the Qualified platform and serve as a trusted resource for the broader CS/QSA team.