Qualified Professional - BHUC - 7:00p-7:00a

Southeastern Integrated Care LLC•Lumberton, NC

About The Position

The Qualified Professional provides direct and indirect interventions under supervision in a Tier IV Behavioral Health Urgent Care (BHUC) setting. The role supports triage, crisis assessments, interventions, and disposition planning for individuals aged 2 and older experiencing mental health, substance use, or intellectual/developmental disability crises. The position participates in Person-Centered Plans and helps ensure urgent and emergent needs are addressed as an alternative to an emergency department. It supports the mission and vision of Southeastern Integrated Care.

Requirements

Meet one of the following education and experience combinations: a bachelor's degree in Human Services and two years of full-time MH/DD/SAS experience; a bachelor's degree in a non-Human Services field and four years of MH/DD/SAS experience; RN qualification and four years of MH/DD/SAS experience; or a master's degree in Human Services and one year of post-graduate MH/DD/SAS experience.
Meet 10A NCAC 27G.0104.
Maintain strict confidentiality and demonstrate effective communication and documentation skills.
Demonstrate a positive attitude, professionalism, office and computer skills, and the ability to work independently and as part of a team.
Demonstrate flexibility, prioritization, advocacy, negotiation, commitment, competence, and adaptability.
Hold a valid North Carolina driver's license and insurance.
Maintain a current license or certification, if applicable.

Responsibilities

Assist with triage within 15 minutes of arrival, determine urgency, direct routine referrals to appropriate services, identify urgent or emergent eligibility, and gather releases for supports and providers.
Participate in crisis and risk assessments within two hours, addressing presenting problems, risks, biopsychosocial information, mental status examinations, and level of care, such as ASAM.
Coordinate activities within the Person-Centered Plan, including de-escalation, psychoeducation, and planning around modifiable risk factors.
Provide case management by linking individuals to services and referrals, scheduling community resources, assisting with housing, transportation, and medication, and coordinating discharge planning.
Provide aftercare instructions and conduct follow-up calls within five days.
Support IVC first evaluations, inclusion of family or natural supports with consent, and Tier IV observation status for up to 23:59 hours.
Demonstrate population-specific knowledge of MH/DD/SAS and train staff on individual needs.
Participate in a 24/7 on-call first responder system and coordinate resources according to consumer needs and the Person-Centered Plan.
Assist with NCTOPPs, PCPs/ITRs, Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports according to LME/MCO timelines.
Complete Intake Packets, document billable encounters in the EMR within 24 hours, and maintain records and report incidents within 24 hours.
Protect confidentiality, rights, privacy, and protected health information under HIPAA, and represent the company positively.
Participate in required trainings according to service-line and clinical-coverage policies.
Support completion of 75% of full assessments and 100% of community discharge follow-ups, and perform other duties as assigned.