Behavioral Health Technician - BHUC - 7:00p-7:00a

Southeastern Integrated Care LLC•Lumberton, NC

About The Position

The Behavioral Health Technician in the Behavioral Health Urgent Care (BHUC) program provides recovery support, life-skills coaching, safety rounds, and incident reporting in a substance use disorder (SUD) and mental health (MH) setting. The role provides psychoeducational and supportive therapeutic interventions for clients with significant functional deficits or who may be at risk of developing or worsening such deficits due to environmental, medical, or biological factors. The technician contributes expertise to the interdisciplinary healthcare team, advocates for clients, and helps ensure that individual preferences are respected and incorporated into treatment, rehabilitation, and community self-help activities. The technician helps maintain a safe, therapeutic environment, supports clients in crisis, co-facilitates structured activities, and communicates objective observations to the treatment team. The position follows service plans, person-centered approaches, and clinical orders, and documents observations and incidents in the electronic medical record (EMR) in accordance with program requirements and confidentiality policies.

Requirements

High school diploma or GED at minimum.
At least 21 years of age.
Valid driver’s license and acceptable driving record.
Ability to work varied shifts.
Strong verbal de-escalation, customer service, and milieu engagement skills.

Nice To Haves

Experience in SUD/MH settings.

Responsibilities

Conduct access control, safety rounds, and hazard checks, and promptly escalate risks or emergencies to supervisory staff.
Maintain a safe, therapeutic milieu by monitoring client interactions, identifying safety concerns, and using appropriate de-escalation strategies.
Use de-escalation and crisis techniques according to training; complete incident reports and follow chain-of-custody procedures when applicable.
Participate in shift handoffs and communicate objective observations to the treatment team.
Monitor and ensure the safety of patients in crisis.
Provide preventive, developmental, and therapeutic interventions to direct client activities.
Use psychoeducation strategies and recovery interventions to support individuals with SUD.
Assist with skill-building interventions.
Take, record, and report vital signs as ordered by medical staff.
Communicate observations and recommendations effectively in writing and verbally.
Assist with crisis interventions.
Follow service plans, PCPs, and clinical orders.
Work independently and as a member of the team; communicate effectively with individuals, staff, and others.
Learn and apply recovery-oriented practices and person-centered approaches.
Participate in team meetings and provide input into service planning and/or the PCP.
Complete objective, behavior-based notes in the EMR within required timelines, generally within 24 hours for billable encounters.
Maintain confidentiality under HIPAA, 42 CFR Part 2, and program policy.
Document incidents immediately in accordance with incident reporting policy.
Perform other duties as assigned.