QoS Specialist

AZURREO•Lebanon, PA

3d•Remote

About The Position

Azurreo is looking for two QoS Specialists to join our Operations team and contribute to the supervision and continuous improvement of service quality across ongoing projects. In this role, you will monitor site stability, coordinate incident resolution, track operational KPIs, and ensure high standards of customer satisfaction. You will work closely with internal teams and external stakeholders to maintain reliable service delivery and support operational performance across multiple environments. This position is ideal for professionals who are organized, proactive, technically confident, and comfortable handling operational responsibilities with autonomy.

Requirements

Bachelor’s degree in a technical field.
Previous experience in QoS, telecom operations, network supervision, or service monitoring environments.
Experience handling technical customer-facing communication.
Strong command of written and spoken English.
Comfortable working in a fast-paced operational environment with multiple priorities.
Strong analytical skills and problem-solving mindset.
Ability to work independently with a strong sense of ownership and accountability.
Availability for a full-time role with no conflicting professional or academic commitments.

Nice To Haves

Works in a structured and organized manner.
Takes ownership of responsibilities and follows tasks through to completion.
Is comfortable preparing detailed reports and maintaining rigorous follow-ups.
Understands operational workflows and performance monitoring processes within Telecom or IT environments.
Demonstrates professionalism, reliability, and proactive communication.
Thrives in environments that value discipline, precision, and execution quality.

Responsibilities

Supervise daily site stability and service performance to ensure operational continuity and quality standards.
Monitor alarms, incidents, and performance indicators across telecom environments.
Identify, analyze, escalate, and follow up on operational incidents with strong attention to detail.
Ensure timely coordination and resolution while maintaining accurate tracking and reporting.
Act as a liaison between internal teams, customers, and external partners.
Facilitate clear communication and efficient issue resolution across multiple stakeholders.
Track QoS metrics and operational KPIs.
Prepare structured reports, follow-ups, and operational summaries for internal and customer-facing purposes.
Contribute to root cause analysis and preventive action plans.
Support initiatives aimed at improving operational efficiency and service reliability.
Maintain professional communication with customers regarding operational updates, incidents, and service-related matters.
Contribute to maintaining high levels of customer satisfaction.