QGenda Scheduling Supervisor

University of Minnesota Physicians•Minneapolis, MN

10d•$65,622 - $95,154•Remote

About The Position

The QGenda Scheduling Supervisor supports management of M Physicians’ central team operational needs and support requests. This person will be a subject matter expert of the QGenda scheduling system, and will train new users on system use and best practices. They will strategize and plan initiatives to support continued learning of schedulers under supervision. This role will manage master schedules, optimize complex scheduling software, and meet regularly with appropriate leadership to strategically support longer term schedule planning and management.

Requirements

BA/BS degree OR an Associate’s degree plus a total of 5-7 additional years of closely related advanced administrative coordination, project management experience, or clinical scheduling.
Candidates with alternative educational backgrounds will be considered and are encouraged to apply if skills and experience align with job description.
1-3 years of experience in a clinical scheduling/staffing coordinator position and administrative coordination function or project management (5-7 years with an Associate’s degree).
Please also consider applying if you have experience as a trainer, teacher, or in customer service.
Advanced computer skills including knowledge and experience using Outlook, clinician scheduling software (QGenda preferred), Microsoft Office Suite.
Strong attention to detail and strict adherence to deadlines.
Strong organizational skills with the ability to plan work and to prioritize competing tasks appropriately.

Nice To Haves

QGenda preferred

Responsibilities

Leads Team of Centralized Schedulers
Collaborates with CSUs, service lines, and other key stakeholders to ensure scheduler work aligns with their priorities and needs
Trains, develops, and supports work of designated team members
Develops, implements and maintains schedules within expected timelines for assigned clinician groups
Interprets and applies scheduling policies and procedures, such as which clinicians can be assigned to which clinical sites, requirements related to call and post call days, service assignments, etc.
Conducts role specific QGenda training sessions for practitioners and administrators as needed
Triages questions submitted by end users and stakeholders
Advises users on process update requests, reporting needs, and advanced feature utilization