QA Tester

Akumen, Inc.•Washington, DC

About The Position

Akumen is seeking a skilled QA Tester with experience in ServiceNow to join our innovative team supporting a high-functioning development team at the Department of State. The Analyst will join a QA team that is implementing automated test frameworks for both Azure custom development and ServiceNow (using ATF). The team is looking for a mid-level QA Analyst with demonstrated experience and exposure to automation testing frameworks and testing tools.

Requirements

Bachelor's degree in computer science, MIS, or related discipline, or equivalent related experience.
5-8 years of experience in manual testing in a full lifecycle / agile environment.
1-2 years of experience in automation testing, including testing methodologies, tools, and best practice.
Hands-on experience testing software applications in Azure cloud environment
Strong background in Azure Automated testing
Experience testing, configuring, and/or customizing applications built on the ServiceNow platform.
Must have active Secret clearance or higher.

Nice To Haves

Experience with ServiceNow Automated Test Framework (ATF).
Proficiency in Java programming and SQL.
Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.
Knowledge of performance testing tools (e.g., JMeter, LoadRunner).
Experience with API testing tools (e.g., Postman, SoapUI).
Understanding of Agile and Scrum methodologies.

Responsibilities

Plan and implement various types of testing (e.g., regression, manual, functional, data validation, system integration, load, or performance tests) for new and existing functionality.
Work closely with development teams to design testing strategies and integrate testing into the development process.
Plan, create, execute, and automate test cases, collaborating with business partners, developers, and other stakeholders.
Document and analyze test results and recommend corrective actions.
Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
Support user acceptance testing conducted by business partners or end users.
Conduct exploratory testing and risk analysis for complex features, especially those that span across platforms or teams.
Define and champion quality and testing best practices among development team in an Agile environment.
Collaborate and share information with other software QA engineers.
Write test cases, map out test scenarios, design reusable automated test scripts, and execute tests daily.
Test solutions in terms of functionality, performance, reliability, stability, and compatibility with other legacy and/or external systems.
Work closely with developers, professional services team, and product owners to define the testing components to validate requirements against developed software.
Identify test requirements from specifications, map test case requirements, and design test coverage plans.
Identify any potential quality issues per the defined process and escalate potential quality issues immediately to management.
Ensure that validated deliverables meet functional and design specifications and requirements.
Isolate, replicate, and report defects and verify defect fixes.