QA Technical Service Representative

Tremco Construction Products Group•Beachwood, MI

1d•Onsite

About The Position

The QA Technical Service Representative is responsible for the timely delivery of services as they relate to the quality assurance of Tremco’s installed roofing systems within their respective region. This role involves performing roof patch and repair, estimating material and labor, conducting job site and roof inspections, troubleshooting issues, and ensuring customer satisfaction through accurate documentation and professional communication.

Requirements

High school diploma or GED
Prior supervisory skills and ability to manage people and tasks
Prior roofing experience including patch and repair skills
Knowledge and ability to use basic tools associated with commercial roofing
Knowledge and experience monitoring and maintaining Quality Control
Functional computer skills
Safety training and OSHA knowledge with a commitment to safety at all times
Understanding and ability to manage expenses
Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management
Work independently, as well as in a team environment, to solve problems and delegate assignments
Excellent customer service skills and ability to build relationships
Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx. 100 lbs. over long distances
Capable of walking along roof top edges (no fear of heights, good balance, etc.)
Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)
Ability to travel out of town including overnight travel
Must have transportation and a valid driver’s license
Ability to pass pre-employment drug test
Ability to read, write and speak English

Responsibilities

Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.).
Estimate material and labor quantities for roof patch and repair.
Perform Job Site Inspections as they relate to quality assurance and/or adjustment work.
Perform detailed roof inspections to diagnose and troubleshoot issues and/or concerns.
Work with local WTI Field Representatives and/or Supervisors as required or necessary.
Provide accurate and timely documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters.
Demonstrate working knowledge of all services provided.
Perform any other duty and/or project as required or assigned by the QA Assurance Group.