QA Supervisor

ALPLA NOAM•Florence, KY

10d

About The Position

The QA Supervisor leads the site’s quality management system and quality control program, ensuring compliance with internal, customer, regulatory, and applicable food safety requirements. The role serves as the site’s lead auditor and primary audit contact, oversees quality documentation and reporting, and supports risk mitigation, product and equipment qualification, and continuous improvement. It oversees plant quality control and laboratory activities, including testing, calibration, data integrity, rework management, and training and qualification of personnel. The position leads the quality team through staff meetings, training-needs assessment, recruitment with HR support, time and attendance oversight, disciplinary actions, and annual performance evaluations. It also manages customer quality relationships, visits, communications, and complaint resolution, applying root-cause analysis and supporting RCA training across departments. Performance is assessed through audit results, complaint handling, quality-control effectiveness, reporting accuracy and timeliness, personnel qualifications, and overall team effectiveness.

Requirements

At least a two-year associate degree in a related field or equivalent.
At least one year of supervisory experience; manufacturing experience is preferred.
Experience with physical laboratory testing equipment, including calipers, scales, digital height gauges, compression force testing equipment, and a Coordinate Measuring Machine (CMM).
Computer literacy, including Excel, an SPC database, and Word.
Ability to work well with other departments.
Ability to manage multiple tasks with good organizational skills.
ISO certification.
Customer and external audit experience.
Ability to assess the performance level of quality employees.

Nice To Haves

Supervisory experience in a manufacturing environment.

Responsibilities

Serve as lead auditor and primary site contact for internal and external quality and food safety audits; prepare for and successfully complete audits.
Ensure compliance with quality management system requirements, including ISO 9001, FSSC 22000, and other applicable standards.
Lead HACCP and other product-safety risk mitigation programs and support risk assessments, including change management.
Report quality and food safety system data monthly according to corporate procedures, and use reporting and audit results to drive improvement.
Act as the local contact for the d.velop document management system and help optimize and standardize plant quality documentation.
Ensure production complies with regulatory, internal, and customer product and packaging specifications, and keep customer specifications current and accessible.
Ensure customer-mandated compliance documents, such as COAs, are issued.
Assist operations with new product (AQP) and equipment qualification and verification activities.
Document and report supplier quality issues and support the Logistics team in resolving complaints.
Oversee the plant quality control program, including test equipment operation, calibration and verification, product testing, data collection and integrity, and rework management.
Ensure production-floor and laboratory personnel who perform quality testing are trained and qualified.
Hold regular quality staff meetings, support effective teamwork, assess staff training needs, and ensure training is completed.
Oversee accurate recording of team time and attendance; recruit new employees with HR support; conduct disciplinary actions and annual performance evaluations.
Host periodic customer visits and serve as the primary contact for customer quality and regulatory communications.
Manage customer complaints, use appropriate root-cause analysis techniques and tools, and ensure complaints are recorded in global, regional, and local reporting systems.
Support root-cause analysis processes and training for other plant departments.
Perform all duties safely and in an environmentally responsible manner, following ALPLA policies, procedures, and OSHA safety standards.