QA Specialist I, Clinical Lab (Hybrid Opportunity)
About The Position
The Quality Assurance Specialist I supports, coordinates, and executes quality assurance activities at the local department or facility level under the guidance of QA leadership. The role helps ensure pre-analytical, analytical, and post-analytical processes follow Quest Diagnostics' standard operating policies and procedures. Work includes collecting data, maintaining databases, auditing departmental activities, supporting licensure and regulatory compliance, conducting investigations, tracking employee training and competency records, and maintaining inspection readiness. This is a hybrid position based at a Quest/Corewell hospital laboratory in Grand Rapids or Royal Oak, Michigan. Additional Quest/Corewell laboratory sites in Michigan may be considered depending on the candidate's location. Occasional travel between Quest/Corewell sites is required.
Requirements
- At least 1 year of experience in a clinical laboratory setting or in healthcare/life sciences.
- Bachelor of Science or Bachelor of Arts in Medical Technology, Chemistry, Biology, or a related science field.
- State clinical laboratory licensure and/or certification where applicable.
- Basic working knowledge of laboratory regulations and standards, including CMS, CAP, and CLIA, and accreditation processes.
- Working understanding of Laboratory Information Systems (LIS).
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Detail-oriented, with strong organizational and prioritization skills.
- Effective verbal, written, and interpersonal communication skills.
- Ability to track and closely monitor records management.
- Ability to collaborate with laboratory management and influence change and outcomes.
- Intermediate analytical and problem-solving skills.
Nice To Haves
- At least 1 year of exposure to basic quality systems, point-of-care coordination, or specimen-processing QA.
- ASCP (MLT/MT) or equivalent certification.
Responsibilities
- Collect, track, and support monthly departmental Quality Indicators and daily management system data.
- Assist with monitoring data collection for performance reportables.
- Format and present data summaries to key stakeholders.
- Conduct routine internal audits, including in-laboratory inspections/GEMBA and desk audits, and document observations and recommendations.
- Prepare for external inspections such as CAP and CLIA inspections and may support safety-standard oversight.
- Gather data for report approvals and process QA payments and invoices for materials such as proficiency testing surveys.
- Perform routine QA data pulls and track quality trends.
- Flag local issues, including revised reports and complaints, and support quality investigations, quality-event investigations, and inquiries.
- Execute non-complex corrective actions.
- Perform data-transmission electronic interface tests as required.
- Assist with the document-control program, including enterprise software applications.
- Support local SOP routing, forms development, and distribution.
- Track proficiency testing enrollment, compile results, execute proficiency testing processes such as ordering and cancelling, and support comparison studies.
- Support basic competency tasks, review competency completion, and identify gaps.
- Support periodic assessment activities, including monitoring equipment issues, preventive maintenance, temperature logs, water cultures, validation reviews, and routine laboratory activities.
- Support government agency reporting as needed.
- Perform other duties as assigned to meet business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
