QA Specialist I, Clinical Lab (Hybrid Opportunity)
About The Position
The Quality Assurance Specialist I supports, coordinates, and executes quality assurance activities at a local department or facility level. Under the guidance of QA leadership, the role helps ensure pre-analytical, analytical, and post-analytical processes follow Quest Diagnostics' standard operating policies and procedures. The work includes collecting data, maintaining databases, auditing departmental activities, supporting licensure and regulatory compliance, conducting investigations, tracking employee training and competency records, and ensuring inspection readiness. This is a hybrid position based at a Quest/Corewell hospital laboratory in Grand Rapids or Royal Oak, Michigan. Additional Quest/Corewell laboratory sites may be considered depending on the candidate's location in Michigan. The position works in both a professional corporate office and clinical laboratory environment, with occasional travel between sites and active biohazard precautions when accessing clinical laboratory areas.
Requirements
- At least 1 year of experience in a clinical laboratory setting or in healthcare/life sciences.
- Bachelor of Science or Bachelor of Arts in Medical Technology, Chemistry, Biology, or a related science field.
- State clinical laboratory licensure and/or certification where applicable.
- Basic working knowledge of laboratory regulations and standards, including CMS, CAP, and CLIA, and accreditation processes.
- Working understanding of Laboratory Information Systems (LIS).
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Detail-oriented, with strong organizational and prioritization skills.
- Effective verbal, written, and interpersonal communication skills.
- Ability to track and closely monitor records management.
- Ability to collaborate with laboratory management and influence change and outcomes.
- Intermediate analytical and problem-solving skills.
Nice To Haves
- At least 1 year of exposure to basic quality systems, point of care coordination, or specimen processing QA.
- ASCP (MLT/MT) certification or equivalent.
Responsibilities
- Collect, track, and support monthly departmental Quality Indicators and daily management system data.
- Assist with monitoring data collection for performance reportables, and format and present data summaries to key stakeholders.
- Conduct routine internal audits, including laboratory inspections/GEMBA and desk audits, and document observations and recommendations.
- Prepare for external inspections such as CAP and CLIA inspections, and may support safety standard oversight.
- Gather data for report approvals and process QA payments and invoices for materials such as proficiency testing surveys.
- Perform routine QA data pulls and track quality trends.
- Flag local issues, such as revised reports and complaints, and support quality investigations, quality event investigations, and inquiries.
- Execute non-complex corrective actions.
- Perform electronic interface data transmission tests as required.
- Assist with document control, including enterprise software applications, and support local SOP routing, forms development, and distribution.
- Track proficiency testing enrollment, compile results, execute processes such as ordering and cancelling, and support comparison studies.
- Support basic tasks and review competency completion to identify gaps.
- Support periodic assessments, including monitoring equipment issues, preventative maintenance, temperature logs, water cultures, validation reviews, and routine laboratory activities.
- Support government agency reporting as needed.
- Perform other duties as assigned to meet business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
