QA & IT Specialist

Clair•New York, NY

2d•$138,000•Onsite

About The Position

Clair is on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day. We're hiring an IT Support & QA Engineer to be the on-the-ground owner of our NYC office's day-to-day technology, and to add firepower to our QA team when IT load is light. This is a hybrid role with IT support as the primary responsibility. When the IT queue is quiet, you'll plug into our QA team to test our next-generation embedded On-Demand Pay platform, which serves hundreds of thousands of American consumers. We expect the split to land around 75% QA / 25% IT based on current office size and ticket volume, but IT always takes priority. This role is mandatory in-office, 5 days a week at our NYC office.

Requirements

2-3 years of hands-on troubleshooting instincts and comfort working directly with end users
1-2 years of strong written communication and a habit of documenting your work
Comfort with macOS and Windows laptops at a user-support level
2-3 years of either office IT (networking, SaaS admin, AV) or software QA (manual testing, bug reporting, test cases)
Experience working in a fast-moving team environment, ideally a startup
Prior IT support, helpdesk, or office-IT experience
Familiarity with Google Workspace, Slack, identity/SSO (Okta or similar), and MDM tools (Kandji, Jamf, Intune, or equivalent)
Basic networking knowledge (DHCP, DNS, VPN, Wi-Fi troubleshooting)
Experience with conference room AV and room-booking systems like Joan
Prior QA or software testing experience for mobile or web applications
Familiarity with QA methodologies and the SDLC/STLC
Exposure to tools like Postman, Selenium, Cypress, Browserstack, Linear
Some programming exposure (JavaScript, SQL, PHP/Laravel, or similar)
General SQL fluency (we use PostgreSQL and Snowflake)

Nice To Haves

Security-minded background (endpoint hardening, phishing response, least-privilege access)
Experience testing financial systems with a sound understanding of the industry
Experience with test automation frameworks and converting manual test cases to automated suites
Experience in object-oriented programming languages (PHP, Python, Ruby, C++/C#, JavaScript)
Experience with CI/CD tooling (Jenkins, Cucumber/Gherkin, GitHub Actions)

Responsibilities

Serve as the first line of support for all office and employee IT issues, including laptops (Mac and PC), peripherals, VPN, SSO, email, and core SaaS tools
Own the health of office infrastructure: Wi-Fi, networking, conference room AV (TVs, video conferencing), printers, and the Joan room-booking system
Onboard employees: provisioning laptops, accounts, and access; recovering equipment and revoking access when people leave
Maintain an accurate inventory of hardware, licenses, and office tech assets
Triage tickets, document recurring issues, and build runbooks so common problems get faster to resolve over time
Partner with DevOps team on IT projects, including security hygiene, MDM rollouts, vendor management, and office buildouts
Contribute to manual testing efforts within active sprints
Contribute to Clair's test automation suite
Integration and E2E testing to validate complete business workflows from start to finish, replicating exactly how a user interacts with the entire Clair stack and partner apps
Document new findings, bugs, and edge cases across user flows
Collaborate with Development, Design, Product, and Data to gather requirements and confirm functional and internal design specs
Partner with developers and support to resolve defects and environment issues
Write and execute test cases following the STLC with a solid grasp of the SDLC
Execute end-to-end testing of the application and interpret results
Assist the support team with issue investigation and propose plans of action
Attend daily standups, planning meetings, and contribute documentation as needed