QA Specialist

Solace

About The Position

About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here. About the Role We’re looking for a QA Specialist to support the quality, consistency, and reliability of our operational workflows. You’ll play a central role in ensuring that our processes, communications, and outputs meet Solace’s standards for accuracy, clarity, and excellence. Reporting to the QA Manager, you’ll conduct quality reviews, identify opportunities for improvement, and help strengthen how our teams deliver high‑quality work at scale. This is a non-exempt position.

Requirements

Experience in quality assurance, clinical operations, patient advocacy, or a related field
Familiarity with QA frameworks, performance evaluation, or coaching methodologies
Exceptional attention to detail and high standards for accuracy and consistency
Comfort working cross‑functionally in a fast‑moving, high‑growth environment
A proactive mindset and the ability to operate with autonomy and judgment
A deep belief in what healthcare can and should be—and a desire to help build it
Applicants must be based in the United States.

Responsibilities

Conduct regular quality audits across calls, messages, documentation, and other operational workflows
Evaluate adherence to Solace protocols, accuracy standards, and best practices
Provide clear, actionable feedback to support quality improvement across the team
Identify patterns, gaps, or emerging issues and share insights with the QA Manager
Verify that each QA review follows the appropriate SOP and confirm all required steps and instructions were completed accurately
Uphold Solace’s brand voice, values, and commitment to exceptional service
Support initiatives that strengthen performance, engagement, and clarity of expectations across teams

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