QA Floor Technician - 1st Shift

The Cheesecake Factory•Battleboro, NC

3d•Onsite

About The Position

The Cheesecake Factory Bakery is seeking a QA Floor Technician for their Rocky Mount, NC facility. This role reports to the Food Safety and QA Manager and is responsible for ensuring that all products meet specifications, food safety standards, Good Management Practices (GMPs), and quality expectations. The position involves working with a team to maintain the quality and safety of products throughout the production, topping, finishing, and packaging processes in a bakery that produces over 35,000 cheesecakes daily. The ideal candidate is results-driven, meticulous, adaptable, and a team player, comfortable in a fast-paced environment and willing to perform tasks as needed to meet business demands.

Requirements

Ability to make basic math calculations (i.e. percentages, measurements, etc.)
Knowledge of Product, Quality and Guarantee (PQG) systems.
Willing to be flexible with shift changes and possible overtime.
Good communication Skills.
Ability to read, write, and speak English.
High school diploma/GED or relevant work experience.

Nice To Haves

Experience in Quality Assurance in a food manufacturing environment.
Experience with enterprise Resource Planning (ERP) System and ACCESS for reporting Salvage products.
Bilingual in English/Spanish.

Responsibilities

Ensure compliance with Good Management Practice (GMP) Compliance and Food Safety on the production floor.
Monitor set up of production lines, offering quality assurance support including, but not limited to inspection, swabbing, tagging, and equipment set-up.
Inspect products being produced on the line to assure they meet our premium quality standards including the appearance of cakes to the gold standard.
Supervise line clearance, ensuring the line clearance has been correctly executed.
Verify cleanliness of equipment using established inspection procedures and ATP and allergen swabbing and calibration of scales, checkweighers, metal detectors, and thermometers being used in production areas.
Verify the calibration and proper functioning of scales, checkweighers, metal detectors, thermometers, and other quality-related equipment used in production.
Issue and/or monitor all documents and records used in production areas and completes all required documents with accuracy.
Verify accuracy of labels and product information printed on packaging material.
Conduct quality checks on product weights, temperatures, appearance, and other critical quality attributes, documenting results at required frequencies.
Assist production in troubleshooting food safety or quality problems on the line and stop production lines whenever quality/food safety issues arise.
Initiate HOLD of products and ingredients that do not meet quality standards and equipment whenever necessary, ensuring completion of necessary paperwork.
Enter data accurately and manages quality databases associated with HOLDS, foreign material, and equipment damage.
Collect product samples for microbiological testing and product review, ensuring samples are properly identified and delivered to the designated laboratory area.
Support investigations, root cause analyses, and corrective actions related to food safety, quality concerns, customer complaints, and product holds.
Maintain effective communication with production, sanitation, maintenance, and management teams regarding quality and food safety issues.
Perform additional duties and responsibilities as assigned to support quality assurance and food safety objectives.