Quality Assurance Data Editor

MTM Transit•Baltimore, MD

3d•Onsite

About The Position

The QA Data Editor, who will be titled as a QA Data Analyst, is responsible for providing MTA Mobility stakeholders with actionable analysis on data collection and assessment of Service Delivery practices. The QA Data Analyst will conduct audits that ensure compliance with MTA Mobility protocols. This position sits in-office Mon-Fri in Hyattsville, MD 8am-5pm eastern. Location: 4201 Patterson Ave, 2nd Floor Baltimore, MD 21215

Requirements

High School Diploma or G.E.D.
Bachelor’s degree with an emphasis on quantitative analytics or experience in a related field
Minimum of two (2) years’ experience in quantitative analytics such as: performance measurement, user segmentation, test design, modeling and web analytics
Experience with MS SQL Server or other relational database systems
A working knowledge of Trapeze PASS paratransit software suite or event-based paratransit application is required
Ability to develop and execute relational database queries and stored procedures
Understanding of XML and SQL queries to extract data from Oracle databases
Knowledge of statistics, at least to the degree necessary in order to communicate easily with Statisticians
Ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business
Excellent interpersonal and communication skills
Ability to work independently and also collaboratively with others to achieve defined goals
Outstanding analytical and organizational skills; attention to detail
Identify recurring problems with work processes, policies or procedures and contributes ideas on ways to resolve problems to better service the customer and improve productivity
Learn and retain knowledge of new system functionality, developments, methods and techniques including internal work processes, policies and procedures to ensure we provide consistent and quality customer service
Ensure data integrity
Ability to multi-task, prioritize work and collaborate effectively under pressure
Excellent time management skills
Flexibility to work a variety of work schedule/hours
Ability to maintain high level of confidentiality
Intermediate level of proficiency or above in Microsoft Word, Excel and Access

Nice To Haves

A detailed understanding of Trapeze is a plus
Programming skills preferred
Master’s degree preferred

Responsibilities

Conduct data sampling, data analysis, report preparation, and reviewing information from MOCC and Service Delivery Contractors
Perform complex quantitative and qualitative data review, precision analysis, and investigation and reporting
Review data reconciliation and billing data for all service delivery providers
Monitor MTA Mobility performance measures
Preparation and distribution of real-time, daily, weekly, monthly, quarterly and annual reports
Compile service statistics for federal, state, local and MTA stakeholders
Analyze data collected from Mobility Contractors related to service interruptions
Collect, categorize, quantify and analyze data collected from Mobility Contractors related to severe weather operations and its impact on delivery of Mobility service
Analyze reports of data duplicates or other errors to provide ongoing appropriate inter-departmental communication and monthly or daily data reports
Monitor for timely and accurate completion of select data elements
Monitor reporting systems for issues with data and report executions
Identify, analyze and interpret trends or patterns in complex data sets
Acquire and extract primary or secondary data from existing internal or external data sources
Perform data entry, either manually or using scanning technology, when needed or required
Maintain client systems and databases used to track data and run reports
Perform basic statistical analyses for projects and reports
Partner with internal stakeholders to interpret data and develop recommendations based on findings
Generate routine and ad hoc reports