QA Customer Service Representative

Dave Jones LLC • Madison, WI

9d • $47,000 - $52,000

About The Position

As a QA Customer Service Representative at Dave Jones, you will be the first point of contact for General Contractors and Builder customers within the Quality Assurance Segment. You will support customer satisfaction by providing information about services and responding to customer needs. The role requires effective communication and problem-solving skills to build trust and relationships with clients.

The position is scheduled Monday through Friday, 7:00 AM to 3:30 PM. Compensation is $23.00 to $26.00 per hour, dependent on experience.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work in a fast-paced environment.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries by phone, email, and builder portals professionally and courteously.
• Provide accurate information about services and assist customers in placing requests.
• Resolve customer complaints and issues in a timely manner to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with various departments to provide seamless service.
• Coordinate with service technicians to support first-call completion success.

Benefits

• Health care plan (medical, dental, and vision).
• Retirement plan (401k, IRA).
• Life insurance (basic, voluntary, and AD&D).
• Paid time off (vacation, sick, and public holidays).
• Family leave (maternity and paternity).
• Short-term and long-term disability.
• Training and development.
• Wellness resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED