PXT Program Manager-Business Operations

BLUE ORIGIN • Huntsville, AL

4d • $171,093 - $239,529

About The Position

The PXT Program Manager – Business Operations builds and owns foundational programmatic work across Blue Origin’s People Experience Team (PXT), which supports employees across Employee Relations, Labor Relations, HR Compliance, performance management, and frontline HR service delivery. The role creates structure for complex, fast-moving work by establishing operating processes, optimizing workflows, setting the team’s business rhythm, and developing inspection mechanisms that promote accountability. It uses workforce and program data, dashboards, and data storytelling to help leaders understand performance and make decisions.

The position connects PXT with Finance, Legal, Security, IT, Talent Acquisition, Total Rewards, and People Analytics. It leads strategic initiatives from scoping and business case through launch, adoption, and post-launch review; supports workforce planning and resource allocation; and advances AI and automation while partnering with relevant functions to meet governance, privacy, and confidentiality requirements. The role also leads change management and communications and manages program risks, dependencies, and decisions.

This role is part of Blue Origin’s corporate functions and provides centralized support across business unit teams, functions, and locations. Travel is expected up to 30% per quarter, and relocation is provided.

Requirements

• Bachelor’s degree in business, Human Resources, Operations, or a related field, or equivalent experience.
• At least 7 years of experience in program management, business operations, strategy, or chief of staff roles.
• Experience building foundational programs, processes, and operating mechanisms from the ground up.
• Experience leading process optimization and continuous improvement efforts that delivered measurable results.
• Experience establishing a business rhythm, including planning cycles, goal setting, business reviews, and inspection mechanisms.
• Knowledge of and experience using data and analytics, including advanced Excel, Google Sheets, and dashboards in tools such as Tableau, Power BI, or Workday reporting.
• Ability to pull, clean, analyze, and visualize data from multiple sources and define metrics that drive decisions.
• Skill in data storytelling through verbal and written communications.

Nice To Haves

• Experience in aerospace, defense, advanced manufacturing, or technology.
• PMP, PgMP, Lean Six Sigma, or Prosci change management certification.
• At least 2 years of experience supporting HR or working in an HR organization.
• Ability to distill complex information into clear executive-level narratives.
• Experience with Workday HCM and HR case management platforms such as ServiceNow HRSD.
• Working knowledge of SQL and experience building dashboards in Tableau or other data visualization tools.
• Experience with Python or R for data analysis and automation.
• Ability to build cross-functional partnerships, influence without authority, and drive alignment across senior stakeholders.
• Sound judgment and discretion in handling sensitive and confidential information.
• People analytics experience, including workforce planning models and HR metrics.
• Hands-on experience deploying AI, automation, or low-code tools in an HR or operations setting.
• Experience supporting Employee Relations, Labor Relations, or HR Compliance programs.
• Management consulting experience.

Responsibilities

• Build PXT program infrastructure, including program charters, intake and prioritization, roadmaps, governance, and standard operating procedures.
• Optimize PXT processes by mapping current workflows, identifying gaps and inefficiencies, and designing scalable, standardized processes using lean and continuous improvement methods.
• Establish and run PXT’s business rhythm, including annual and quarterly planning, goal setting, weekly and monthly business reviews, leadership staff meetings, and executive memo writing.
• Design and operate inspection mechanisms such as metric reviews, program health checks, audits, and action-item tracking.
• Own PXT data and reporting end to end, including defining metrics, building data models, and ensuring data quality and integrity across Workday, HR case management, and other PXT systems.
• Analyze workforce, case, and program data to identify trends, root causes, and opportunities.
• Turn analysis into clear narratives, dashboards, and recommendations for the CPO and senior leaders.
• Build and maintain PXT dashboards, scorecards, and KPIs measuring service levels, case volume and cycle time, workforce trends, and program outcomes.
• Lead end-to-end program management for strategic PXT initiatives, from scoping and business case through launch, adoption, and post-launch inspection.
• Build cross-functional partnerships with Finance, Legal, Security, IT, Talent Acquisition, Total Rewards, and People Analytics to align priorities, resolve dependencies, and deliver shared outcomes.
• Partner with Finance on the PXT Workforce Operating Plan, including headcount planning and resource allocation.
• Champion AI and automation across PXT by identifying use cases in intake, reporting, knowledge management, and workflow, and leading pilots from concept to scaled adoption.
• Partner with Legal, IT, and Information Security to ensure AI tools and HR technology meet governance, privacy, and confidentiality requirements.
• Lead change management and communications for new processes, mechanisms, and tools.
• Manage program risks, dependencies, and decisions, escalating early with clear options and recommendations.

Benefits

• Medical, dental, and vision insurance.
• Basic and supplemental life insurance.
• Paid parental leave.
• Short- and long-term disability.
• 401(k) with company match of up to 5%.
• Education Support Program.
• Stock options for regular employees working at least 20 hours per week.
• Paid time off of up to four weeks per year based on weekly scheduled hours.
• Up to 14 company-paid holidays.
• Relocation provided.
• Employees may be eligible for benefits and bonuses depending on role type and job level; amounts and eligibility are not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior