Puyallup-suport staff

Carbon Health•Puyallup, WA

About The Position

The Puyallup Support Staff role is an hourly, full-time position within the Support Staff department, focused on providing efficient and friendly front office support to patients and clinical teams. The role serves as a first point of contact for patients and helps ensure a smooth check-in and check-out process, accurate insurance verification, timely copay collection, and professional handling of phone and fax communications. Candidates need at least one year of experience in a similar role and should bring strong organizational skills and attention to detail to help maintain an orderly, welcoming environment for patients and staff.

Requirements

Minimum of 1 year of experience in a medical front office, support staff, or similar administrative role.
Proficiency in patient check-in and check-out processes in a clinical or healthcare setting.
Experience verifying patient insurance coverage and understanding basic insurance terminology.
Ability to answer and manage multiple phone lines professionally and courteously.
Experience collecting copays or payments and accurately handling basic financial transactions.
Demonstrated ability to schedule and manage patient appointments using scheduling software or electronic systems.
Strong organizational skills and ability to sort, route, and track faxes and other documents.
Excellent verbal and written communication skills in English.
High accuracy and attention to detail in data entry and record keeping.
Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
Basic computer skills, including familiarity with office software and electronic medical records (EMR) systems, or willingness to learn.
Professional, courteous, and patient-centered attitude when interacting with patients and team members.
High school diploma or equivalent required.

Responsibilities

Greet patients and manage the full check-in and check-out process professionally and courteously.
Accurately verify patient insurance information and update records in the system as needed.
Answer incoming phone calls, route calls appropriately, and respond to basic patient inquiries.
Collect copays and other patient payments, issue receipts, and follow office payment procedures.
Schedule, confirm, and reschedule patient appointments using the practice’s scheduling system.
Sort, organize, and distribute incoming faxes to the appropriate staff or department in a timely manner.
Maintain accurate and up-to-date patient information and documentation in electronic or paper records.
Collaborate with clinical and administrative team members to support daily office operations.
Follow privacy, confidentiality, and HIPAA-related policies and procedures.
Assist with general office tasks and special projects as assigned by supervisors.