Pursuit Adventure Centre Store Manager

Pursuit Collection•Banff, AB

60d

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. The Pursuit Adventure Centre & Retail Manager is responsible for leading the guest experience across multiple locations that combine adventure bookings for Pursuit attractions with curated retail offerings. This role blends leadership, operations, and guest engagement, ensuring each location delivers a welcoming, organized, and commercially successful environment. The Manager oversees day-to-day operations, leads and develops a strong team, and ensures inventory, merchandising, and booking systems are managed effectively. Working closely with partners across retail, hotel operations, central reservations, and finance, the Manager ensures these spaces operate seamlessly while helping guests discover and book unforgettable experiences in the Canadian Rockies. This role also supports broader initiatives and projects that contribute to the continued growth of Pursuit’s retail and guest experience programs.

Requirements

Leadership experience in retail, hospitality, tourism, or guest service environments
Proven ability to lead and motivate teams while maintaining strong team engagement
Strong organizational and operational management skills
Experience managing inventory, stock flow, or retail operations
Excellent communication and collaboration skills
Ability to manage multiple priorities and locations in a fast-paced environment
Valid driver’s license and ability to travel between locations as required

Nice To Haves

Experience in destination tourism, adventure tourism, or hospitality is an asset
Knowledge of Banff & Jasper National Park as well as Golden, BC and local attractions
Experience with POS systems, booking platforms, or inventory management systems
Retail merchandising or product storytelling experience
Experience managing multi-location operations

Responsibilities

Team Leadership & Engagement Lead, coach, and develop a high-performing team across multiple locations
Foster a positive team culture focused on hospitality, accountability, and collaboration
Support recruitment, onboarding, and ongoing team development
Ensure team members are confident supporting both adventure bookings and retail sales
Guest Experience & Adventure Bookings Ensure guests receive knowledgeable and thoughtful guidance when booking Pursuit experiences
Maintain strong understanding of local attractions and seasonal offerings
Support the team in delivering warm, engaging guest interactions that enhance the overall travel experience
Retail Operations & Merchandising Oversee retail operations including merchandising standards, product presentation, and guest engagement
Support product storytelling and retail experiences that complement the destination and guest journey
Monitor retail performance and identify opportunities to enhance the assortment and guest experience
Inventory Management & Operational Excellence Maintain strong inventory management practices across locations
Oversee product receiving, transfers, and stock organization
Ensure accurate inventory tracking and coordination with the retail buying team
Support efficient operations that maintain product availability while protecting overall store performance
Collaboration & Business Alignment Work collaboratively with internal stakeholders across hotel operations, retail support teams, and central reservations/ revenue teams
Build strong relationships with partners and departments to support a seamless guest journey
Contribute to operational planning and business initiatives that support long-term growth
Safety & Responsible Operations Promote and maintain a strong culture of safety for guests and team members across all locations
Ensure team members follow established safety practices related to guest interactions, retail operations, and workplace procedures
Support clear communication of safety considerations related to adventure bookings, seasonal conditions, and guest preparedness
Maintain organized, safe retail and storage environments that support efficient and responsible operations