Pursuit Adventure Centre Retail and Booking Expert, Associate

Pursuit Collection•Banff, AB

4d•Onsite

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role. As a PAC Retail & Booking expert, your daily pursuit is to deliver friendly, knowledgeable, and customized service while maintaining a welcoming and well-organized store environment. You will anticipate guest needs with care and respect, engaging guests to support both retail sales and adventure bookings. By providing local insight and helping guests plan their itineraries across our attractions, you will play a key role in creating seamless, elevated experiences that leave a lasting impression. This role is based at the Elk & Avenue Hotel PAC store and the Cave and Basin Gift Shop.

Requirements

Thrive in a fast-paced environment by multitasking effectively during peak periods while maintaining service quality and accuracy
Follow all health, safety, and cleanliness standards, including emergency procedures and operational guidelines
Friendly, approachable, and professional with a strong guest-first and ownership-driven mindset
Curious, engaged, and motivated to continuously learn about products, experiences, and ways to improve the guest journey
Strong written and verbal communication skills with the ability to engage and inform guests confidently
Ability to stand for extended periods
Ability to lift up to 50 pounds
To honor our commitment to being Always Honest, all employees must consent to a criminal record check

Nice To Haves

Previous customer service or hospitality experience preferred
Experience with POS & booking systems and cash handling is an asset
Secondary language skills are an asset
Comfortable working at heights, in high-altitude environments, and in all weather conditions

Responsibilities

Actively contribute to a positive, supportive, and high-performing team environment through collaboration, accountability, and a solutions-focused mindset
Take ownership of delivering iconic, inspiring, and unforgettable guest experiences — from first interaction to final farewell
Support both retail sales and guest bookings, helping guests plan and optimize their adventure itineraries across Banff, Golden and Jasper attractions
Provide accurate, engaging, and personalized recommendations for in-town experiences, local highlights, and must-see adventures
Demonstrate strong product and experience knowledge by staying informed on merchandise, promotions, pricing updates, and company offerings
Process sales transactions and exchanges accurately maintaining attention to detail and financial integrity
Confidently navigate and manage multiple systems, including POS, booking platforms, and payment terminals, ensuring accurate transactions and a seamless guest experience.
Maintain exceptional standards of visual merchandising, cleanliness, and store organization to reflect a best-in-class retail environment
Complete daily restocking and inventory tasks to ensure full availability and a strong guest-ready presentation
Take ownership of back-of-house organization, including daily upkeep of storage rooms and operational areas
Proactively address guest questions, concerns, and issues with professionalism and care, escalating to leadership when appropriate
Support overall team and store success by taking on additional duties as needed with a flexible, team-first approach
Perform additional duties as assigned to support store operations and team success