Campus Operations and Booking Manager

University of New Orleans•New Orleans, LA

1d•Onsite

About The Position

The Campus Operations and Booking Manager is responsible for two key areas: campus venue operations and event booking and execution. This role oversees the student Booking Specialist team, the Venue Operations Assistant, and the Mailroom Coordinator. The position is accountable for ensuring venues are ready and meet standards, managing the booking process, and driving revenue, utilization, and conversion for the booking operation. Within established pricing frameworks, this role handles pricing, finalizes standard bookings and contracts, and escalates complex deals to the Director for negotiation. The Manager also cultivates relationships with space owners across campus and acts as the Director’s representative for venue, event, and campus operations matters when the Director is unavailable.

Requirements

Bachelor's Degree.
Experience with scheduling, event coordination, building operations, project management, service operations, and/or facility operations.
Excellent written and oral communication skills, experience in computer software programs, and well-developed organizational skills.
Ability to work non-traditional hours, including but not limited to evenings, weekends, and holidays required.
Willingness to learn and actively leverage AI tools to improve efficiency and output quality in operational workflows.
Strong quantitative and Excel skills, including financial tracking and operational reporting.
Experience directly supervising a operations-focused team.
Demonstrated initiative in identifying and implementing operational improvements without prompting.
Experience developing pricing frameworks, rate cards, or event package structures across multiple venue types.
Experience managing physical venues or facilities as ongoing operations, including responsibility for condition, readiness, vendor coordination, and access or policy governance.

Nice To Haves

Advanced degree.
Experience with AI-assisted workflows (e.g., Microsoft Copilot, Claude, ChatGPT) in an operational or administrative context.
Demonstrated ability to manage an end-to-end booking or sales pipeline, including intake, qualification, proposal, scheduling, and post-event follow-up, with clear escalation of high-value, non-standard, or multi-party contracts to senior leadership.
Experience in conference services management or hospitality and venue sales leadership.
Experience building or scaling a venue booking or event sales program, including developing SOPs and onboarding sales staff.

Responsibilities

Drive revenue generation and business development for the campus venue portfolio, including growing the external client base, expanding event programming, developing new revenue streams across managed venues (including the UC, Sandbar, and mailroom services), and meeting or exceeding annual venue-portfolio revenue targets.
Own the University Center (UC) as the flagship campus venue and the broader campus venue portfolio, ensuring each space is event-ready, professionally presented, and aligned with institutional standards.
Set and enforce venue condition, readiness, and presentation standards across the portfolio, including cleanliness, signage, furniture condition, and post-event reset expectations.
Ensure AV readiness and functionality across managed venues, including routine testing of AV systems, coordination with campus IT and contracted AV vendors on installations, upgrades, troubleshooting, and event-day support, and ongoing investment recommendations to keep AV infrastructure current with client expectations.
Coordinate facilities management for all managed venues, including preventive maintenance schedules, submission and tracking of work orders, routine inspections, and input into capital planning and renovation priorities.
Analyze space utilization across the venue portfolio and recommend adjustments to hours, configurations, or policies to improve utilization, revenue, and user experience.
Manage vendor relationships for venue-specific services (e.g., AV, cleaning, specialty equipment, rentals), including scoping, contracting within delegated authority, performance oversight, and escalation of material contract changes to the Director.
Own venue policy and access governance, including key and access control, after-hours protocols, incident response procedures, and emergency response coordination in partnership with campus safety.
Own and manage the booking calendar to appropriately prioritize across revenue opportunities, client development, university functions, student and department activity and culture, and university initiatives and major events; establish and administer priority-use rules that govern how competing requests for limited venue time are sequenced; and escalate policy conflicts to the Director.
Maintain the booking platform and venue inventory data (space attributes, capacities, configurations, pricing, availability) so that bookings, reporting, and utilization analysis reflect accurate venue information.
Leads the operational development of the campus mailroom as a service unit within the department's venue and operations portfolio: overseeing the Mailroom Coordinator in establishing service standards, workflow documentation, and process improvements; identifying and implementing revenue and efficiency opportunities (including package lockers, outbound services, and interdepartmental mail optimization); ensuring compliance with USPS and university mail policies; and integrating mailroom operations into the broader campus service experience.
Manage the end-to-end event booking pipeline, including inquiry intake, qualification, proposal development, scheduling, and post-event follow-up, with accountability for booking pipeline targets, utilization metrics, and conversion rates.
Execute pricing within established rate and pricing frameworks; escalate high-value, non-standard bookings to the Director of Auxiliary Services and Campus Operations for review and approval.
Maintain and recommend updates to rates, event packages, and standard pricing structures based on utilization data, market comparisons, and operating cost trends, with final pricing strategy approved by the Director.
Finalize standard bookings and routine contracts within delegated authority; route non-standard terms, custom agreements, and material deviations through the Director and, where required, institutional legal review.
Set event communication standards (confirmations, BEOs, pre-event briefings, day-of contacts) and ensure every booked event has clear, documented logistics shared with clients, internal partners, and the Venue Operations Assistant.
Define setup, breakdown, and reset standards for each venue and delegate day-of execution to the Venue Operations Assistant and student event staff.
Track and report booking and venue performance (pipeline, revenue, utilization, conversion, client satisfaction) on a recurring cadence to the Director and the Assistant Director.
Manage communications with the campus community and external clients regarding venue availability, seasonal scheduling, closures, and major events.
Build and sustain cross-functional partnerships with academic units, student affairs, athletics, advancement, facilities, campus safety, dining, and marketing to support successful events and coordinated campus use of space.
Lead the student worker program supporting campus venues and the booking operation – including Booking Specialists, student event staff, and the existing student supervisor – at the program level, including hiring standards, training curriculum, performance escalations, and pay structure, while delegating day-to-day scheduling and shift oversight to the Venue Operations Assistant and the student supervisor.
Directly supervise the Venue Operations Assistant and the Mailroom Coordinator, including goal-setting, performance management, coaching, and professional development.
Serve as the Director’s designee for venue, event, and campus operations matters during the Director’s absence; this designee role does not extend to financial approvals or contractual authority beyond standard, previously authorized bookings.
Perform other duties as assigned by the Director of Auxiliary Services and Campus Operations.