Campus Operations and Booking Manager

University of New Orleans•New Orleans, LA

1d•Onsite

About The Position

The Campus Operations and Booking Manager is responsible for two key areas: campus venue operations and event booking and execution. This role involves directing a team of student Booking Specialists, the Venue Operations Assistant, and the Mailroom Coordinator. The manager is accountable for ensuring venues are ready and meet standards, managing the booking process, and overseeing the revenue, utilization, and conversion performance of the booking operation. Within established pricing frameworks, this role handles pricing, finalizes standard bookings and contracts, and escalates complex deals to the Director. The position also involves managing relationships with space owners across campus and acting as the Director’s representative for venue, event, and campus operations matters when the Director is unavailable.

Requirements

Bachelor's Degree.
Experience with scheduling, event coordination, building operations, project management, service operations, and/or facility operations.
Excellent written and oral communication skills.
Experience in computer software programs.
Well-developed organizational skills.
Ability to work non-traditional hours, including but not limited to evenings, weekends, and holidays.
Willingness to learn and actively leverage AI tools to improve efficiency and output quality in operational workflows.
Strong quantitative and Excel skills, including financial tracking and operational reporting.
Experience directly supervising an operations-focused team.
Demonstrated initiative in identifying and implementing operational improvements without prompting.
Experience developing pricing frameworks, rate cards, or event package structures across multiple venue types.
Experience managing physical venues or facilities as ongoing operations, including responsibility for condition, readiness, vendor coordination, and access or policy governance.

Nice To Haves

Advanced degree.
Experience with AI-assisted workflows (e.g., Microsoft Copilot, Claude, ChatGPT) in an operational or administrative context.
Demonstrated ability to manage an end-to-end booking or sales pipeline, including intake, qualification, proposal, scheduling, and post-event follow-up, with clear escalation of high-value, non-standard, or multi-party contracts to senior leadership.
Experience in conference services management or hospitality and venue sales leadership.
Experience building or scaling a venue booking or event sales program, including developing SOPs and onboarding sales staff.

Responsibilities

Drive revenue generation and business development for the campus venue portfolio, including growing the external client base, expanding event programming, developing new revenue streams, and meeting or exceeding annual venue-portfolio revenue targets.
Own the University Center (UC) and broader campus venue portfolio, ensuring each space is event-ready, professionally presented, and aligned with institutional standards.
Set and enforce venue condition, readiness, and presentation standards across the portfolio, including cleanliness, signage, furniture condition, and post-event reset expectations.
Ensure AV readiness and functionality across managed venues, including routine testing, coordination with IT and AV vendors, and providing recommendations for infrastructure upgrades.
Coordinate facilities management for all managed venues, including preventive maintenance, work order tracking, routine inspections, and input into capital planning.
Analyze space utilization across the venue portfolio and recommend adjustments to improve utilization, revenue, and user experience.
Manage vendor relationships for venue-specific services, including scoping, contracting, performance oversight, and escalation.
Own venue policy and access governance, including key and access control, after-hours protocols, incident response, and emergency response coordination.
Manage the booking calendar to prioritize revenue opportunities, client development, university functions, student activities, and major events, establishing and administering priority-use rules.
Maintain the booking platform and venue inventory data to ensure accurate bookings, reporting, and utilization analysis.
Lead the operational development of the campus mailroom, overseeing the Mailroom Coordinator in establishing service standards, workflow documentation, and process improvements; identifying and implementing revenue and efficiency opportunities; ensuring compliance with USPS and university mail policies; and integrating mailroom operations into the broader campus service experience.
Manage the end-to-end event booking pipeline, including inquiry intake, qualification, proposal development, scheduling, and post-event follow-up, with accountability for booking pipeline targets, utilization metrics, and conversion rates.
Execute pricing within established rate and pricing frameworks; escalate high-value, non-standard bookings to the Director of Auxiliary Services and Campus Operations for review and approval.
Maintain and recommend updates to rates, event packages, and standard pricing structures based on data and market trends.
Finalize standard bookings and routine contracts within delegated authority; route non-standard terms and custom agreements through the Director and legal review where required.
Set event communication standards and ensure every booked event has clear, documented logistics shared with clients and internal partners.
Define setup, breakdown, and reset standards for each venue and delegate day-of execution to the Venue Operations Assistant and student event staff.
Track and report booking and venue performance on a recurring cadence to the Director and Assistant Director.
Manage communications with the campus community and external clients regarding venue availability, seasonal scheduling, closures, and major events.
Build and sustain cross-functional partnerships with academic units, student affairs, athletics, advancement, facilities, campus safety, dining, and marketing to support successful events and coordinated campus use of space.
Lead the student worker program supporting campus venues and the booking operation, including hiring standards, training, performance escalations, and pay structure.
Directly supervise the Venue Operations Assistant and the Mailroom Coordinator, including goal-setting, performance management, coaching, and professional development.
Serve as the Director’s designee for venue, event, and campus operations matters during the Director’s absence.
Perform other duties as assigned by the Director of Auxiliary Services and Campus Operations.