Purchasing Card Training and Communications Analyst

LLNL•Livermore, CA

3d•$95,820 - $117,312•Hybrid

About The Position

Lawrence Livermore National Laboratory is hiring a Purchasing Card Training and Communications Analyst to support the Technical Release Representative (TRR) Program, which administers the Procurement Card Program. The position supports TRRs and Procurement Card cardholders, Approving Officials, supervisors, and other stakeholders by administering training, communications, and customer support; maintaining training records; developing learning materials; and providing guidance on Procurement Card policies, procedures, and systems. It is within the Procurement Department in the Business Directorate. The position has a hybrid schedule, combining in-person and virtual work, with the flexibility to work from home one or more days per week. It is a Career Indefinite position open to Laboratory employees and external candidates. U.S. citizenship is required due to applicable federal requirements; no security clearance is required.

Requirements

Bachelor’s degree in Education, Training and Development, Business Administration, Procurement, Communications, or a related field, or equivalent education and relevant experience.
Experience developing, coordinating, delivering, or administering training programs; procurement card, purchasing, financial operations, or regulated business environment experience is preferred.
Ability to interpret and explain policies, procedures, desk guides, and business processes to individuals with varying levels of experience.
Strong analytical and problem-solving skills, including the ability to analyze program data, identify trends and training needs, and recommend improvements.
Strong verbal and written communication skills, including experience developing training materials, presentations, job aids, and program communications.
Organizational, administrative, customer service, and change-management skills, including the ability to coordinate multiple activities, meet deadlines, learn new systems and processes, and adapt and support others during change.
Experience using learning management systems, training registration tools, records-management systems, or similar enterprise applications.
Ability to work effectively both independently and collaboratively in a team environment.
U.S. citizenship is required due to federal requirements applicable to the position.

Nice To Haves

Knowledge of or experience supporting a procurement card, purchasing card, Technical Release Representative, or similar delegated purchasing program.
Experience administering role-based, annual refresher, compliance, or onboarding training, including developing e-learning, videos, quick-reference guides, job aids, or other instructional materials.
Experience using data analytics, reporting tools, and Generative AI tools to evaluate training effectiveness, compliance findings, customer feedback, or other program data and support continuous improvement.
Knowledge of purchasing regulations, Federal Acquisition Regulations, Department of Energy Acquisition Regulations, or related procurement requirements.
Experience using ServiceNow, SharePoint, Teams, or procurement platforms.

Responsibilities

Administer the Procurement Card Program training lifecycle, including new TRR training, Approving Official training, annual refresher training, registration, completion tracking, records maintenance, and follow-up on overdue requirements.
Coordinate onboarding for new program TRRs by reviewing nomination paperwork, scheduling training, and coordinating with mentors for on-the-job development.
Develop, update, and maintain training content and learning resources, including courses, presentations, videos, quick-reference guides, job aids, and online learning materials.
Deliver training, mentoring, coaching, and one-on-one instruction to program representatives, Approving Officials, supervisors, and other stakeholders.
Serve as a subject matter expert on Procurement Card Program training requirements, policies, procedures, credit card ordering and reconciliation processes, and the Laboratory’s procurement system.
Respond to training-related service requests and provide customer support and guidance to program participants and other stakeholders.
Coordinate program communications and outreach, including webinars, presentations, newsletters, stakeholder meetings, meeting materials, action-item tracking, meeting notes, and program overviews.
Coordinate with policy owners and subject matter experts to communicate clarifications about procurement card policies, procedures, and controlled-item requirements.
Analyze ServiceNow inquiries, compliance and self-assessment reviews, customer feedback surveys, and other data to identify trends, recurring issues, and training needs; recommend improvements for consideration by the TRR Program Manager and policy owners.
Collaborate on special projects and continuous-improvement initiatives and provide backup support for TRR Program Office activities, including ServiceNow request processing.
Perform other duties as assigned.