Purchasing Card Training and Communications Analyst

LLNL•Livermore, CA

3d•Hybrid

About The Position

Lawrence Livermore National Laboratory is seeking a Purchasing Card Training and Communications Analyst to support the Laboratory’s Technical Release Representative (TRR) Program, which administers the Procurement Card Program. The role supports TRRs serving as Procurement Card cardholders, as well as Approving Officials, supervisors, and other stakeholders. The analyst administers training, communications, and customer support; maintains training records; develops learning materials; and provides guidance on Procurement Card policies, procedures, and systems. The position is in the Procurement Department within the Business Directorate and offers a hybrid schedule, with flexibility to work from home one or more days per week. The analyst administers the Procurement Card Program’s training lifecycle, including onboarding and refresher training, and coordinates program outreach and communications. The role develops and maintains learning resources, delivers training and one-on-one guidance, responds to service requests, analyzes program data to identify trends and training needs, and recommends improvements. The analyst also collaborates on special projects and continuous-improvement initiatives and provides backup support for TRR Program Office activities, including ServiceNow request processing. This is a Career Indefinite position open to Laboratory employees and external candidates. No security clearance is required, but U.S. citizenship is required due to federal requirements. Selected external applicants must pass a post-offer, pre-employment drug test. Depending on job duties, work in Limited Areas may restrict possession of personal or laboratory mobile and wireless devices.

Requirements

Bachelor’s degree in Education, Training and Development, Business Administration, Procurement, Communications, or a related field, or equivalent education and relevant experience.
Experience developing, coordinating, delivering, or administering training programs; experience in a procurement card, purchasing, financial operations, or regulated business environment is preferred.
Ability to interpret and explain policies, procedures, desk guides, and business processes to individuals with varying levels of experience.
Strong analytical and problem-solving skills, including ability to analyze program data, identify trends and training needs, and recommend improvements.
Strong verbal and written communication skills, including experience developing training materials, presentations, job aids, and program communications.
Demonstrated organizational, administrative, customer service, and change-management skills, including ability to coordinate multiple activities, meet deadlines, learn new systems and processes, and adapt and support others during change.
Experience using learning management systems, training registration tools, records-management systems, or similar enterprise applications.
Ability to work effectively independently and collaboratively in a team environment.
U.S. citizenship is required due to federal requirements applicable to the position.
External applicants selected for the position must pass a post-offer, pre-employment drug test.

Nice To Haves

Knowledge of or experience supporting a procurement card, purchasing card, Technical Release Representative, or similar delegated purchasing program.
Experience administering role-based, annual refresher, compliance, or onboarding training, including developing e-learning, videos, quick-reference guides, job aids, or other instructional materials.
Experience using data analytics, reporting tools, and Generative AI tools to evaluate training effectiveness, compliance findings, customer feedback, or other program data and support continuous improvement.
Knowledge of purchasing regulations, Federal Acquisition Regulations, Department of Energy Acquisition Regulations, or related procurement requirements.
Experience using ServiceNow, SharePoint, Teams, or procurement platforms.

Responsibilities

Administer the Procurement Card Program’s training lifecycle, including new TRR and Approving Official training, annual refresher training, registration, completion tracking, record maintenance, and follow-up on overdue requirements.
Coordinate onboarding for new program TRRs by reviewing nomination paperwork, scheduling training, and coordinating with mentors to support on-the-job development.
Develop, update, and maintain training content and learning resources, including courses, presentations, videos, quick-reference guides, job aids, and online learning materials.
Deliver training, mentoring, coaching, and one-on-one instruction to program representatives, Approving Officials, supervisors, and other stakeholders.
Serve as a subject matter expert on Procurement Card Program training requirements, policies, procedures, credit card ordering and reconciliation processes, and the Laboratory’s procurement system.
Respond to training-related service requests and provide customer support and guidance to program participants and other stakeholders.
Coordinate program communications and outreach, including webinars, presentations, newsletters, stakeholder meetings, meeting materials, action-item tracking, meeting notes, and program overviews.
Coordinate with policy owners and subject matter experts to communicate clarifications regarding procurement card policies, procedures, and controlled-item requirements.
Analyze ServiceNow inquiries, compliance and self-assessment reviews, customer feedback surveys, and other data to identify trends, recurring issues, and training needs, and recommend improvements for consideration by the TRR Program Manager and policy owners.
Collaborate on special projects and continuous-improvement initiatives and provide backup support for TRR Program Office activities, including ServiceNow request processing.
Perform other duties as assigned.