About The Position

Repair, recondition, and service Caterpillar and other Empire-line allied machines, systems, and components in the field. Prepare equipment for delivery and troubleshoot and diagnose malfunctions and failures involving machine and engine systems and their components. Work in adverse weather conditions as needed, accept out-of-town assignments requiring extended overnight stays, and travel to remote locations as needed. Communicate information, instructions, and explanations to associates, clients, and management regarding equipment conditions, problems, recommendations, and repair processes. The position requires maintaining good client relations, preparing service reports, planning and controlling repair costs, keeping company equipment clean and orderly, and working safely in accordance with company policies, procedures, and standards. The mechanic may provide on-the-job training, make warranty recommendations, and perform other related duties as assigned. This is a safety-sensitive position. The employee regularly works around moving mechanical parts, high or precarious places, and outdoor weather conditions, and is frequently exposed to wet or humid conditions, extreme cold, and extreme heat. The work environment is usually loud.

Requirements

  • High school diploma or GED.
  • Current driver’s license.
  • At least 6 months of related experience.
  • Completion of the TRAIN test evaluation.
  • Ability to speak, read, comprehend, and write in English.
  • Required DOT licensing, medical card, and endorsements as determined by vehicle size.
  • Ability to obtain and maintain a CDL if required by state or federal law.
  • Demonstrated technical skill competence.
  • Knowledge and skills to operate and understand diagnostic equipment, including computerized instrumentation.
  • Knowledge of CAT machine components and systems.
  • Ability to communicate effectively and work cooperatively.
  • Acceptable attendance in accordance with company standards and requirements.
  • Ability to meet the physical demands, including lifting or moving up to 50 pounds and regularly sitting, using hands, talking or hearing, standing, walking, reaching, climbing or balancing, and stooping or kneeling.
  • Ability to work in adverse weather conditions and accept out-of-town assignments requiring extended overnight stays.

Responsibilities

  • Troubleshoot and diagnose equipment malfunctions and failures.
  • Repair, recondition, and maintain equipment and components.
  • Prepare equipment for delivery.
  • Maintain good client relations and support corporate marketing objectives.
  • Prepare service reports.
  • Plan and control the cost of repair jobs.
  • Keep company equipment clean and orderly.
  • Work safely and comply with applicable safety policies and company policies, procedures, and standards.
  • Maintain required personal tools.
  • Learn and use Empire, Caterpillar, and allied product procedures and systems.
  • Maintain a current MSHA card if the work area requires it.
  • Provide on-the-job training to technicians and helpers as assigned.
  • Make warranty recommendations.
  • Clarify instructions and discuss job scope or progress with appropriate individuals.
  • Work overtime as needed and travel to remote locations as needed.
  • Perform other related duties as assigned and promote corporate values.
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