Publisher Account Manager

Minute•New York, NY

20h•$85,000 - $95,000

About The Position

The Publisher Account Manager cultivates deep, strategic relationships with partners that use Minute’s monetization solutions and online video player. Reporting to the VP of Publisher Services and working closely with Business Development, Operations, and Business Intelligence, this role owns publisher onboarding, upselling, and account communications. The position promotes adoption of Minute’s offerings and delivers the platform’s value proposition to clients. The role includes high-touch account support, monitoring publisher performance, identifying optimization and revenue opportunities, maintaining pipeline data, and relaying partner feedback to internal teams. It also contributes to developing account management processes that can scale partner support.

Requirements

At least 5 years of sales or account management experience in ad tech and/or online video; preferably at a publisher, SSP, DSP, or similar organization.
Proven experience successfully managing high-touch customer accounts.
Strong organizational skills, acute attention to detail, and ability to multitask.
Excellent written, verbal, and presentation skills, with a record of effective, professional client interactions and the ability to interact effectively at every organizational level.
Strong critical-thinking and problem-solving skills, including data analysis, and ability to apply them to improve publisher performance.
Sense of urgency, independence, accountability, and agility suited to a dynamic startup environment.
Willingness and desire to learn and adopt technical and non-technical skills to develop effective solutions for publishers.
Proficiency with standard business applications, including Office, Google Suite, Looker, and AI platforms such as Claude.
Ability to troubleshoot technical issues independently and communicate solutions effectively to publishers.
Ability to travel as needed.

Responsibilities

Execute publisher onboarding and day-to-day account management, including high-touch customer service, consultative client support, and regular business reviews.
Present and demonstrate upsell product opportunities to clients and drive incremental revenue toward quarterly revenue goals.
Monitor account performance and proactively communicate optimization opportunities to clients.
Maintain an accurate pipeline of upsell and renewal opportunities in Salesforce CRM.
Relay partner feedback and advocate for client requirements with internal teams to inform the product roadmap and business development strategy.
Collaborate with the VP of Publisher Services to develop and refine account management processes to support partners more effectively at scale.