Public Transportation Dispatcher
About The Position
Hopelink is the largest nonprofit in North and East King County, serving homeless and low-income families, children, seniors, and people with disabilities for over 50 years. Our programs focus on food, financial assistance, transportation/mobility, housing & family development, and adult education & employment, aiming to help people achieve stability and exit poverty. The DART Dispatcher maintains radio contact with transit operators, receives and records trip information, schedules trips to vehicles, and resolves on-the-road problems or refers them to others. This role works closely with other dispatchers in a team environment.
Requirements
- Ability to use MS Office 365, MS Outlook, and online systems including timekeeping, and program specific systems.
- Proficient in use of Microsoft Office Suite such as Windows and Excel.
- Must be a Service Critical Employee with specific attendance requirements, including reporting to the worksite regardless of weather or emergencies, managing personal transportation needs in adverse weather, and having a plan for attendance barriers during adverse weather and emergencies.
- Must undergo a full criminal background check.
- Must undergo pre-employment Federal DOT drug screening.
- Subject to random drug screenings, which include THC among other restricted substances.
Nice To Haves
- Scheduling or dispatching experience providing transportation services to the public.
- Knowledge of King County addresses and roads.
Responsibilities
- Maintain radio contact with transit operators.
- Receive and record trip information.
- Schedule trips to vehicles.
- Resolve on-the-road problems or refer problems to others for resolution.
- Provide superior customer service to bus operators and passengers, in-person or via radio, telephone, or electronic communication.
- Ensure driver and dispatcher coverage for scheduled and unscheduled time off.
- Prepare reports using dispatching software, scheduling software, and Excel.
- Contact appropriate law enforcement, medical services, and supervisors in emergencies.
Benefits
- Up to 10 paid vacation and sick days annually
- 10 paid holidays
- Up to 7 paid float days
- Medical benefits after 1 month waiting period
- Dental benefits after 1 month waiting period
- Vision benefits after 1 month waiting period
- Flexible Spending Accounts
- 401k with Employer Match
- Life coverage
- Disability coverage
- Accident coverage
- Wellness Program
- Employee Resource Groups
- Employee Assistance Program
- Employee Discount Opportunities
- Training Classes
- Internal Career Opportunities
- Professional Development
- Leadership Development
- Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
