PUBLIC TECHNOLOGY ASSISTANT RPT

St Louis Public Library • St. Louis, MO

6h • Onsite

About The Position

St. Louis Public Library’s Baden Library has an opening for a part-time Public Technology Assistant. The St. Louis Public Library is a diverse urban public system. Our ideal candidate is someone who is enthusiastic, patient and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance.

Requirements

• An associate’s degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training.
• Strong communication, writing, and speaking skills.
• Strong organizational skills.
• Computer Skills and knowledge of: Windows 10, Microsoft Office (Word, Excel and Powerpoint), Google Workspace (Google Docs, Sheets, Gmail), Chromebooks, Social media, Cloud storage, Digital library programs (Overdrive, Hoopla, Freegal)

Nice To Haves

• Friendly, patient, and able to build relationships at all levels.
• Strategic about assisting customers with different levels of technological proficiency
• Able to see the big picture and promote consistency and excellence of service.
• Capable of effectively presenting information and responding to questions from customers and staff
• Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
• Organized, detail-oriented, and able to work with competing tasks and priorities.

Responsibilities

• Design, schedule, and lead technology and digital literacy workshops for customers.
• Schedule and provide one-on-one technology help to customers through Tech Connect appointments.
• Assist customers with utilization of Library computers, personal devices or other equipment.
• Check out Library equipment to customers and staff
• Troubleshoot Library equipment for customers and staff
• Assist in facilitating training sessions for staff and customers
• Assist with the facilitation of Digital Library Services programs
• Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
• Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
• Provide one-on-one assistance for customers through Tech Connect appointments

Benefits

• Medical, dental and life insurance
• Paid vacation, holidays, and sick days
• 457(b) Deferred Compensation Plan
• 401(a) Plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree