PUBLIC TECHNOLOGY ASSISTANT RPT

St Louis Public Library•St. Louis, MO

3d•Onsite

About The Position

The St. Louis Public Library’s Divoll Branch is seeking a Public Technology Assistant. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team. Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance.

Requirements

At least six months of customer service experience
An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED.
Strong communication, writing, speaking, and organizational skills.
Comfort with using and learning technology as the Library continues to evolve.
Friendly, patient, and able to build relationships at all levels.
Strategic about assisting customers with different levels of technological proficiency
Capable of effectively presenting information and responding to questions from customers and staff
Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
Organized, detail-oriented, and able to work with competing tasks and priorities.

Responsibilities

Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff
Plan and lead training sessions and programs for staff and customers
Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
Provide one-on-one assistance for customers through Tech Connect appointments