PUBLIC TECHNOLOGY ASSISTANT RFT
About The Position
Are you passionate about technology? Do you enjoy helping people? Does connecting people with technology and digital resources sound exciting? Come work at the historic Central Library in downtown St. Louis and begin a meaningful career in public service. The St. Louis Public Library makes a considered effort to grow and mentor staff to move within the system as they develop the necessary skills to help community members. Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance.
Requirements
- At least six months of customer service experience
- An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED.
- Strong communication, writing, speaking, and organizational skills.
- Comfort with using and learning technology as the Library continues to evolve.
- Friendly, patient, and able to build relationships at all levels.
- Strategic about assisting customers with different levels of technological proficiency.
- Capable of effectively presenting information and responding to questions from customers and staff.
- Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
- Organized, detail-oriented, and able to work with competing tasks and priorities.
Responsibilities
- Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff.
- Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
- Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
- Provide one-on-one assistance for customers through Tech Connect appointments.
Benefits
- Medical, dental and life insurance
- Paid vacation, holidays, and sick days
- Pension plan through the Employees Retirement System of the City of St. Louis
- 457(b) Deferred Compensation Plan
- Partial tuition reimbursement for approved courses
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
