Public Services Supervisor - Collections

City of Kalamazoo • Kalamazoo, MI

3d • Onsite

About The Position

The Public Services Supervisor is responsible for assisting in the planning and implementation of activities involved in a functional area of Public Services. These activities include Water, Wastewater Collections, Forestry, Asphalt, and Stormwater/Concrete throughout Kalamazoo County. A qualified individual with a disability must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

• High School Diploma with a minimum of three (3) years of technical experience in a related field required.
• Must possess a valid and current CDL B License with Air Brakes and Tanker endorsements.
• General knowledge of Microsoft Office applications.
• Ability to develop and nurture strong, productive relationships with all levels within the organization, respecting established processes and fostering an environment of mutual respect.
• Excellent organizational, multi-tasking and prioritizing skills.
• Strong, clear communicator and excellent interpersonal skills; proven ability to effectively and positively communicate with the general public and all levels within the organization.
• Proactive and positive customer service skills with both internal and external customers.
• Demonstrates a sense of urgency, prioritizes well, shows energy, responds to opportunities, instills urgency in others, and meets deadlines.
• Ability to gather, analyze and interpret data.
• Ability to read maps and blueprints.
• Ability to respond 24/7 in case of emergency.

Nice To Haves

• Previous supervisory experience preferred.
• Previous knowledge and experience with plumbing practices, electrical systems grounding, hydraulics, meter design and function, safety rules, regulations and practices.
• Demonstrated experience with trenching and shoring techniques, sanitary and storm systems, leaf collection, asphalt applications and mix designs.
• Strong knowledge of maintenance, construction and repair techniques, commercial and residential water service connections.
• MIOSHA certification.
• Storm Water Certification (EGLE).
• Confined space training.
• Trenching and Shoring/Competent Person Certification.
• Traffic Regulation Certification.
• Any additional certification as required by the respective focus area group.

Responsibilities

• Supervises and evaluates personnel; plans, schedules, and prioritizes work assignments and service orders; reviews field work performed; establishes, modifies, and evaluates employee performance and safety standards; motivates and trains personnel; and resolves personnel issues.
• Schedules the installation, repair, and maintenance of Public Services equipment and services; prepares and reviews plans, work orders, records, and detailed diagrams; checks availability and orders parts.
• Assists in the coordination of special projects, programs, and services; prepares plans; coordinates personnel; attends meetings; provides assistance and advice to parties involved.
• Performs record keeping duties and prepares paperwork including time-sheets, work orders, service requests, daily production reports, weekly accomplishments, damage reports, and employee performance reviews.
• Investigates and answers customer inquiries and complaints by gathering facts, providing explanations and solutions, and distributing information.
• Performs other related duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED