Public Services Assistant
About The Position
The Public Services Assistant is a customer service-focused position serving as the public face of The Library and helping meet community needs. This part-time position is based at McCormick Riverfront Library in Harrisburg, Pennsylvania, and is scheduled for 24.75 hours per week: Monday through Thursday, 9:30 a.m. to 2:30 p.m., and Saturday, 9:30 a.m. to 2:15 p.m.; Friday and Sunday are off. The listed pay is $13.50 per hour. The role provides in-person and telephone assistance, manages member accounts and library materials, helps patrons use library resources and computers, supports library programs and events, and helps maintain branch security and the organization of materials. The position may also provide coverage at other libraries and requires independent transportation for travel to libraries, programs, and outreach locations.
Requirements
- High school diploma or General Equivalency Development (GED) preferred.
- One year of customer service experience dealing with the public.
- Microsoft Office Suite or equivalent experience performing data entry.
- Excellent customer service and communication skills.
- Ability to move 35 pounds unassisted.
- Ability to reach and bend to place books on shelves, and to kneel and sit on the floor during programs.
- Independent transportation for travel to libraries, programs, and outreach locations.
Nice To Haves
- High school diploma or General Equivalency Development (GED).
Responsibilities
- Implement and monitor exceptional customer service.
- Manage member accounts using the Library’s online software, including creating accounts, placing holds, collecting fines, and checking library materials in and out.
- Help members locate library materials, provide Reader’s Advisory services, and answer basic reference questions.
- Instruct members in using online resources, including the catalog, databases, and Internet.
- Assist members with basic computer use and troubleshoot basic computer issues.
- Provide courteous assistance to the public in person and by phone, including information about library programs and services.
- Explain library policies and procedures, handle complaints and public behavior problems, and refer more demanding situations to a supervisor.
- Assist pages and volunteers with shelving items in alphabetical or Dewey Decimal order and maintaining the order of materials on shelves or display units.
- Assist with events and programs held at the library and in the community.
- Open and/or close the branch and take responsibility for building security.
- Attend staff meetings and continuing education workshops.
- Assist at other libraries to provide coverage as needed.
- Perform other related duties and live by the Library’s Core Values.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
