Public Services Assistant
About The Position
The Public Services Assistant is a customer-service-focused position and a public-facing representative of The Library, providing assistance to meet community needs. This part-time role is based at McCormick Riverfront Library and is scheduled for 24.75 hours per week: Monday through Thursday, 9:30 a.m. to 2:30 p.m., and Saturday, 9:30 a.m. to 2:15 p.m., with Fridays and Sundays off. The pay rate is $13.50 per hour. The position works primarily indoors, seated at a desk and using a computer, and travels among facilities. The employee provides their own transportation and is reimbursed accordingly. The role includes helping with library services, member accounts, materials, technology, programs, and branch security, as well as providing coverage at other libraries when needed.
Requirements
- One year of customer service experience dealing with the public.
- Microsoft Office Suite or equivalent experience performing data entry.
- Excellent customer service and communication skills.
- Ability to move 35 pounds unassisted.
- Ability to reach and bend to place books on shelves, and to kneel and sit on the floor during programs.
- Independent transportation for travel to libraries, programs, and outreach locations.
- High school diploma or GED preferred.
Nice To Haves
- High school diploma or General Equivalency Development (GED).
Responsibilities
- Implement and monitor exceptional customer service.
- Manage member accounts using the Library’s online software, including creating accounts, placing holds, collecting fines, and checking materials in and out.
- Help members locate library materials, provide reader’s advisory services, and answer basic reference questions.
- Instruct members in using online resources, including the catalog, databases, and Internet.
- Assist members with basic computer use and troubleshoot basic computer issues.
- Assist the public by phone and in person with information about library programs and services.
- Explain library policies and procedures, handle complaints and public behavior problems, and refer more demanding situations to a supervisor.
- Assist pages and volunteers with shelving items in alphabetical or Dewey Decimal order and maintaining the order of materials on shelves or display units.
- Assist with events and programs held at the library and in the community.
- Open and/or close the branch and take responsibility for building security.
- Attend staff meetings and continuing education workshops.
- Assist at other libraries to provide coverage as needed.
- Live by the Core Values and perform other related duties.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
