Public Service Specialist -Health and Human Services (0826)

Coconino County•Flagstaff, AZ

13h•Onsite

About The Position

Under supervision performs work of moderate difficulty in assigned field; performs related work as assigned. This is a limited appointment position ending 06/30/2028.

Requirements

Two years' experience in performing clerical or administrative work within subject area; OR Associate's degree and one year experience in performing clerical or administrative work within subject area; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.
Considerable knowledge of: Business English, spelling and arithmetic, punctuation, and grammar
Considerable knowledge of: Office practices and procedures
Skill in: Use of computer systems, Microsoft Suite, and other office machines
Skill in: Report preparation
Ability to: Compose correspondence dealing with technical and complex matters
Ability to: Exercise sound independent judgment on a variety of problems in accordance with established departmental policies and procedures
Ability to: Prioritize, plan, and carry out assignments
Ability to: Work safely and support the culture of workplace safety
Ability to: Establish and maintain effective working relationships with employees, other agencies and the public
Ability to: Follow written and verbal instructions
Ability to: Communicate effectively verbally and in writing

Nice To Haves

Experience with Microsoft Suite
Experience in learning and navigating state programs
Approaches their work with integrity, initiative, and adaptability.
Values collaboration, engages respectfully with diverse individuals, and provides compassionate, client-centered service in an entirely in-person, public-facing role.

Responsibilities

Formats, composes, and types correspondence and other documents from written drafts and dictating equipment on routine, complex and confidential matters
Maintains confidential records
Receives, sorts, files, and retrieves forms, correspondence, and documents
Updates, checks, and completes records, forms and documents
Verifies discrepancies in records and documents makes corrections
Researches records and disburses information
Establishes and maintains complex filing systems
Maintains control and assures availability of files and other materials
Answers questions requiring knowledge of departmental rules and procedures
Exercises discretion and judgment on minor administrative decisions
Processes and distributes confidential and sensitive documents
Frequently answers and navigates incoming phone calls