Pathways to Community Front Desk Resource Specialist - Health and Human Services (0826)

Coconino County•Flagstaff, AZ

14h•Onsite

About The Position

Pathways to Community is a collaborative partnership between the Coconino County Sheriff’s Office and Coconino County Health and Human Services (CCHHS) that provides reentry support to individuals transitioning from the Coconino County Detention Facility back into the community. The Pathways to Community Front Desk Resource Specialist position will serve as the primary point of contact for clients at the front desk at the Pathways to Community program. This position will engage with clients as they are released, provide basic resource navigation that can be addressed at the front desk, and triage individuals to the appropriate staff or community resource based on their identified needs. The position will conduct client screenings as needed and serve as a backup to the Community Health Worker team to support client engagement, resource navigation, and other CHW-related duties. The position will also provide administrative support to the Pathways team and will operate on site with no remote work opportunities. This position is funded by Pathways Legislative SB1735 through 06/30/2027. The ideal candidate will have a deep connection to the justice involved clients that Pathways serves. This candidate will have some form of lived experience that allows them to connect with clients, and will be committed to engaging clients who are leaving incarceration to help support their successful re-integration into community. The ideal candidate will be familiar with the challenges that individuals leaving incarceration face, and will be enthusiastic about maintaining a positive, welcoming environment at the Pathways site, helping clients navigate the services available, assisting with basic need connection and supporting the Pathways team through front desk administrative support. This position is safety sensitive and non-exempt from overtime.

Requirements

Two years of experience in a directly related role serving a community-based or vulnerable populations; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.
Must obtain an Arizona driver's license by date of hire and maintain it throughout employment.
Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report.
Fingerprint clearance may be required.
Three years’ experience in a directly related role serving a community-based or vulnerable populations; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.
Working knowledge of the challenges faced by people reentering society after incarceration and being able to develop effective programs to address these challenges
Working knowledge of programs and services provided by governmental and non-governmental organizations that work to improve the health of the community
Working knowledge of basic public health issues, methods, and principles
Working knowledge of criminal justice systems
Working knowledge of substance use disorders
Working knowledge of principles and practices of crisis intervention
Working knowledge of social determinants of health and engaging vulnerable populations
Working knowledge of helping others improve their health status and quality of life
Working knowledge of relevant public health trainings and educational resources to support public health goals and improve individual outcomes
Working knowledge of business English, spelling and arithmetic, punctuation, and grammar
Working knowledge of office practices and procedures
Skill in interpersonal skills, community building, and conflict mediation
Skill in social skills which demonstrate empathy and support
Skill in delivering trainings and providing individual communication/coaching
Skill in utilizing Microsoft Office applications and web-based technologies
Skill in interacting and communicating effectively with individuals from different cultural and socioeconomic backgrounds
Skill in successfully supervising and motivating clients
Skill in following instructions with a minimum of direction
Skill in following and giving clear directions
Skill in working independently and make decisions within the framework of established guidelines
Skill in working cooperatively and effectively in a team environment
Skill in motivational interviewing
Ability to utilize behavior management strategies
Ability to conduct assessments
Ability to adapt to individual needs of client
Ability to understand and maintain confidentiality of client information
Ability to accept, understand, and relate to clients who have behavioral, emotional, learning, or physical disabilities
Ability to successfully manage competing demands
Ability to work impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds
Ability to work within a team environment and collaboratively to accomplish common goals and objectives.
Ability to perform duties with demonstrated ability to work independently in rapidly changing environments
Ability to take initiative to modify and adjust daily routines and processes to achieve improved outcomes
Ability to work safely and support the culture of workplace safety
Ability to establish and effective working relationships with employees, other agencies, and the public
Ability to follow written and verbal instructions
Ability to communicate effectively verbally and in writing

Nice To Haves

Lived experience that allows them to connect with clients
Familiarity with the challenges that individuals leaving incarceration face
Enthusiasm about maintaining a positive, welcoming environment at the Pathways site
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Responsibilities

Serves as a primary point of contact with Pathways to Community clients as they are booked into the Coconino County Detention Facility and engages clients as they are released and receiving services at Pathways
Conducts screenings on individuals booked into the Coconino County Detention Center to determine their needs and inform the development of individualized reentry plans
Monitors and tracks progress of individuals in the program and adjust services as needed to ensure success
Documents all client interactions and service delivery progress in accordance with program policy and protocol
Works to improve health equity and resource availability for clients by participating on Pathways service team, attending case staffing’s and collaborates with other Pathways team members.
Conducts outreach to clients for post-release follow-up
Serves as a liaison between Pathways to Community, Pathways partners, clients, and the community to facilitate access to services and improve the quality and cultural proficiency of service delivery.
Works closely with community partners to provide a seamless network of support services to individuals
Maintains accurate and complete records of all program activities
Remains informed on best practices and emerging trends in reentry programs and services
Works closely with teams of professionals to assess the needs of each individual and provide a range of support services to help them successfully reintegrate into their communities.
Identifies or contacts members of vulnerable populations
Interprets, translates, or provides cultural mediation related to health services or information for community members
Provides feedback to Health and Human Services programs regarding improving service accessibility or acceptability
Refers community members to needed health and social services or other identified needs; assists community members in navigating systems of care
Provides health education or otherwise disseminates medical, behavioral, or dental health information to school groups, community groups, or targeted (identified/prioritized) families or individuals, in a manner consistent with cultural norms
Maintains updated client records with plans, notes, appropriate forms, or related information
Advocates for individuals or community health needs with government agencies or health services providers
Attends community meetings or health fairs to understand community issues, build relationships with community members, and provides resources to care and services
Contacts clients in person, by phone, or in writing to ensure they have completed required or recommended actions
Distributes flyers, brochures, or other informational or educational documents to inform members of a vulnerable community
Performs related duties
Performs the duties of a Community Health Worker I
Provides administrative support to Pathways Manager as assigned, including supporting case staffing management and chart review as assigned
Conducts outreach to community resources to partner in proving trainings and support to clients
Provides resource navigation for self-directed client re-entry, or otherwise disseminate medical, behavioral, or dental health information to school groups, community groups, or targeted (identified/prioritized families) or individuals in, in a manner consistent with cultural norms.
May be responsible for the development of additional trainings are required for the population(s) served
Complete quarterly file reviews and post-screening report audits