Public Sector Program Manager

TransUnion • Chicago, IL

1d • $72,300 - $105,000 • Hybrid

About The Position

The Public Sector Program Manager supports sales operations and public sector business activities by coordinating onboarding, documentation, reporting, compliance support, and operational guidance. The role will work closely with sales teams, internal stakeholders, and cross-functional partners to ensure requests are handled accurately, efficiently, and with a strong sense of urgency. The role reports to the Sr Director of Strategic Operations. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

• 3-5 years of experience supporting public sector contracting, government customer onboarding, or government sales operations.
• Bachelor’s degree or equivalent experience.
• Working knowledge of federal, state, local, municipal, education, and third-party government contract workflows, including RFP/RFQ support, purchase orders, statements of work, master agreements, participating addenda, contract amendments, and renewals.
• Experience supporting contract documentation, representations and certifications, vendor forms, customer credentialing, public sector questionnaires, and related compliance documentation.
• Ability to identify and route government contract requirements that may require Legal, Compliance, Information Security, Pricing, Finance, Billing, or senior leadership review, including non-standard terms, audit rights, security requirements, preferential pricing, liquidated damages, penalties, or other elevated approval triggers.
• Familiarity with public sector compliance concepts such as government procurement rules, flow-down requirements, audit rights, records retention, data security obligations, background check requirements, cybersecurity frameworks, and customer-specific invoicing requirements.
• Ability to support custom invoice delivery, customer billing coordination, and public sector payment requirements, including portal-based invoicing and customer-specific billing instructions.
• Strong attention to detail and ability to review documents for completeness, consistency, required approvals, signatures, pricing support, and operational readiness.
• Eligibility for U.S. Security Clearance.

Nice To Haves

• Experience using Salesforce or similar CRM tools to track opportunities, contract status, onboarding milestones, enablement requests, customer documentation, and reporting metrics.
• Proficiency in Microsoft Outlook, Excel, Word, PowerPoint and Adobe Acrobat for document management, reporting, form completion, and stakeholder communication.

Responsibilities

• Support customer and partner onboarding activities, including membership, credentialing, contract documentation, vendor form completion, and operational guidance for sales teams.
• Pull reports, gather data on meaningful business metrics, support data accuracy, and track information for internal stakeholders.
• Provide custom invoice delivery and monitor compliance requirements for public sector customers.
• Coordinate external meetings, special events, travel booking, and other administrative tasks as needed.
• Contribute to cross-functional initiatives focused on implementing government compliance requirements.
• Manage work with urgency, accuracy, sound judgment, and a proactive approach to process improvement.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax-advantaged HSA and FSA accounts.
• Company-paid basic life and AD&D.
• Optional voluntary life and AD&D for you and your family.
• Short- and long-term disability.
• Legal plan.
• Pet insurance.
• Travel accident coverage.
• Adoption assistance.
• Fertility planning coverage.
• Caregiver support.
• Dependent Care FSA for possibility of an employer match.
• Complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match.
• Employee Stock Purchase Plan (ESPP).
• Financial wellness resources.
• Career coaching.
• Optional long-term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits.
• Employee discounts.
• Charitable gift matching.
• Paid volunteer time off.
• Corporate volunteer events.
• 24/7 support including professional therapy, coaching, and emotional well-being programs.
• Guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree