Public Safety Telecommunicator

Seminole County Sheriff's Office • Sanford, FL

12d • Onsite

About The Position

The Seminole County Sheriff's Office is accepting applications for the position of PUBLIC SAFETY TELECOMMUNICATOR - 911 DISPATCHER. Public Safety Telecommunicators are 911 Dispatchers who serve as a vital link between citizens in need and the first responders who provide assistance. Dispatchers perform technical work in a fast-paced setting, operating the enhanced 911 emergency communications system and the computer-aided dispatch system. 911 Dispatchers remain calm under pressure, communicate clearly, and gather critical information from individuals experiencing stressful or emergency situations. Ideal candidates possess strong multitasking and problem-solving skills, can quickly prioritize competing demands, and are comfortable utilizing multiple computer systems and communication tools simultaneously. Members of the Communications Division are team-oriented professionals who thrive in a fast-paced environment and understand the importance of accuracy, attention to detail, and exceptional customer service.

Requirements

• High School Diploma or GED.
• Must be able to type 30 correct words per minute.
• All applicants will be required to pass a typing test.
• Must obtain a State of Florida 911 Public Safety Certification within one (1) year.
• Must obtain and maintain FCIC/NCIC and CPR certification within six (6) months of employment.
• Internal applicants must have completed the Seminole County Sheriff's Office one (1) year probationary period.
• Must possess and maintain a valid Florida Driver’s License.
• Extensive knowledge of county geography; of telephone answering techniques, radio dispatching policies and procedures; of governmental agencies and community service agencies at a sufficient level to direct callers to the appropriate authority.
• Ability to communicate verbally in a distinct, clear, concise, controlled, and pleasant manner in a wide variety of circumstances with good diction in a well-modulated voice.
• Ability to type at sufficient speed to accurately complete information for computer aided dispatch system; to simultaneously communicate, interprets communications, and enters data into a computer terminal with speed and accuracy; to understand oral and written instructions; to react quickly and calmly in a variety of life threatening and emergency situations; to sit for long periods of time; to wear department issued headset equipment; to work any shift; to handle irate and hysterical callers in a calm, courteous, and professional manner; to work under stress and to exercise discretion and independent judgment in a variety of situations; to establish and maintain effective working relationships with co-workers, supervisors, and an economically and ethnically diverse general public.

Nice To Haves

• Each applicant must complete a NOTARIZED Background Investigation Waiver.

Responsibilities

• Receives all incoming telephone calls for emergency law enforcement, fire, and rescue services for unincorporated Seminole County and designated cities and routes call to the proper authority, including processing Telecommunication Device for the Deaf (TDD) calls
• Receives incoming non-emergency calls and routes to the proper authority or provides the caller with the requested information
• Receives complaints over the telephone; secures appropriate information from the caller; refers the complaint via computer system to the dispatcher for processing
• Maintains communications with all law enforcement and other emergency units operating within the boundaries of Seminole County
• Monitors, receives, and broadcasts calls on multiple radio frequencies; dispatches required units according to established procedure
• Relays information and messages to field personnel as required
• Responds to inquiries from field personnel as to vehicle license tags, driver's license information, vehicle registrations, warrants, names, criminal histories, and special services information such as wrecker services, technicians, and K-9 support.
• Enters, retrieves, and cancels information in the County, State, and National computer systems
• Performs routine clerical functions as assigned; maintains various division logs, records, and reports as assigned; utilizes cross-reference materials and documents for transmittal of accurate locations
• May serve in the capacity of Communications Training Officer as assigned
• Performs all other duties as assigned or required

Benefits

• The Seminole County Sheriff's Office is committed to a diverse work force, is a drug free workplace and is an equal opportunity employer.
• We strongly support our military veterans and their families, and encourage them to consider applying to agency job announcements for which they may qualify.
• Preference-Eligible Applicant service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority and are encouraged to apply for the positions being filled.
• Additionally, certain Preference-Eligible Applicants may also be eligible to receive waivers for postsecondary educational requirements in employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED