Public Safety Telecommunicator

City of Rochester•Mn, MN

3d•Onsite

About The Position

As a Public Safety Telecommunicator, you are the first first responder—the calm voice in critical moments. You gather essential information, make rapid decisions, and ensure the right help reaches the right place at the right time. This role requires focus, attention to detail, and the ability to stay composed under pressure. The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work. We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community. It takes us all working together.

Requirements

High school diploma or equivalent
Individuals hired must acquire State of Minnesota Criminal Justice Information Systems (CJIS) certification within six (6) months from date of hire
This position requires completion of a finger-printed background investigation as a condition of employment
This position requires successful completion of a multi-tasking skills test and a pre-employment screening evaluation

Nice To Haves

A degree in Communications, Criminal Justice, or a related field
One (1) year experience in communications operations, preferably as a call taker or dispatcher
One (1) year computer experience with PC keyboarding and multi-tasking skills
State of Minnesota Criminal Justice Information Systems (CJIS) certification
Experience speaking and understanding additional language(s)
Other relevant professional licenses and/or certifications

Responsibilities

Answer and assess emergency and non-emergency calls for police, fire, emergency medical (EMS) and rescue services.
Operate computer-aided dispatch (CAD), multi-line phone systems, and radio communications equipment
Prioritize calls and determine appropriate response levels
Dispatch emergency personnel and monitor responder safety
Document critical information clearly and concisely while managing multiple systems simultaneously (typically 4-6 screens)
Serve as a public safety answering point (PSAP) telecommunicator
Answer incoming telephone lines and interpret information from callers on emergency 911 and non-emergency telephone lines, by text message or by online request.
Determine nature, location, priority and the correct course of action while following established procedures.
Direct or assign requests for emergency and non-emergency assistance to the appropriate law enforcement, fire or emergency medical service agency.
Maintain status updates and location of emergency personnel and monitor safety throughout incidents.
Dispatch appropriate equipment as required.
Operate telephones, radios, pagers, computer systems, recording equipment, intercoms, etc. to interact with and direct field personnel.
Provide essential communications support for Law Enforcement, Fire, and EMS units in the field.
Process data through other local, state and federal agencies
Input data into local, state, and federal computer systems and query data for wanted persons, vehicles, and property.
Make proper entries and deletions from local, state, and federal computer systems.
Conduct driver's license and motor vehicle checks using computerized file information as requested.
Perform other related duties as assigned