Public Safety Telecommunicator

American Addiction Centers • Park Ridge, IL

9d • $22 - $33 • Onsite

About The Position

This position is responsible for monitoring and utilizing security systems to maintain a common operating picture of the enterprise. The role involves using advanced technology systems for situational awareness, threat management, and investigative purposes. The telecommunicator will monitor risks that could adversely impact the organization using various internal and external systems. They will also monitor and utilize the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies. Maintaining the status and locations of on-duty Public Safety/Security personnel and monitoring/dispatching staff activity and assignments via radio and computer-aided dispatch systems are key functions. The role also includes maintaining automated logs of communications and activity, responding to service requests, incidents, and alarms, and receiving emergency and non-emergency calls. Evaluating incoming information, questioning callers, following established procedures, prioritizing calls, and dispatching personnel are crucial. Effective communication in routine, urgent, and emergency situations, maintaining central database information, and seeking guidance from supervisors are also required. The telecommunicator must maintain appropriate security and confidentiality of information.

Requirements

• Association of Public-Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment.
• GED or HS Equivalency Diploma
• 1 year responding to alarms such as burglar, fire, etc.
• 1 year monitoring hardware and/or software such as signal receivers, alarm monitoring software; Security and Fire hardware, CCTV, burglar, or fire panels; Emergency Response protocols and processes (public and private).
• Strong computer skills.
• Ability to type 35-40 wpm.
• Read, understand, and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, providing, and receiving instructions, using phones and radio.
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.
• Must be willing to work in a 24/7 operation.
• Sitting is required for extended periods at a workstation wearing communications equipment, which limits mobility, except for scheduled work breaks.
• Work requires visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones, and radios).
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.

Responsibilities

• Monitors and utilizes security systems to maintain common operating picture of the enterprise.
• Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes.
• Monitors risks that could adversely impact the organization using internal and external systems (internet, newsfeeds, and other data sources).
• Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies such as fires, emergencies, or criminal activity.
• Maintains status and locations of on-duty Public Safety/Security personnel.
• Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems.
• Maintains automated logs of Public Safety/Security staff communications and activity.
• Responds to Security, Fire, and Safety service requests, incidents, and alarms.
• Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems.
• Evaluates incoming information.
• Questions callers to determine their location and the nature of their problem.
• Follows established procedures to determine the severity and validity of the call or alarm.
• Prioritizes calls and dispatches Public Safety personnel and/or others.
• Communicates effectively in routine, urgent, and emergency situations.
• Maintains central database information to facilitate efficient operations and continuously update organizational data.
• Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle.
• Keeps informed of organizational and departmental policies and procedures.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED