Lead Public Safety Telecommunicator INTERNAL APPLICANTS ONLY

Flagler County•Emergency Operations Center, FL

1d•Onsite

About The Position

The Lead Public Safety Telecommunicator is designed to formally recognize communications center employees who have demonstrated advanced knowledge and sustained performance in their role. To qualify, an employee must have a minimum of three (3) years of continuous full-time service as a Public Safety Telecommunicator II within the Flagler County Emergency Communications Center. This classification is not a supervisory rank; however, individuals designated as a Lead PST may serve as the Acting Supervisor in the absence of a Shift Supervisor.

Requirements

Must have at least three (3) years of continuous full-time service in the Flagler County Emergency Communications Center as a PST II
Must be able to work day, nights, weekends and / or holidays.
Must be available to work during natural disasters.
Must possess a current 911 Public Safety Telecommunicator certification through Florida Department of Health.
Must possess a current FCIC / NCIC certification.
Must possess a current EMD certification.
Must possess a current CPR and T-CPR certification.
Must possess all required FEMA courses.
Knowledge of supervisory principles and techniques to guide, mentor, and support team members.
Knowledge of public safety communications protocols and emergency response procedures.
Skill in identifying opportunities to improve center operations, work flows, and customer service.
Ability to serve as Acting Supervisor, coordinating staff, resolving conflicts and maintaining operational continuity.
Knowledge of law enforcement operations, procedures and terminology.
Knowledge of the radio communications systems, including multi-channel operations and channel patching for large-scale or multi-agency incidents.
Knowledge of the FIN radio system and how to patch channels with other agencies to ensure interoperability.
Knowledge of federal, state, and agency regulations regarding criminal justice information, NCIC / FCIC systems and officer safety protocols.
Knowledge of call classification, jurisdictional boundaries, and appropriate dispatch protocols.
Skilled in active listening and comprehension to accurately interpret complex information.
Skilled in prioritizing and managing high-priority incidents simultaneously.
Skilled in communicating clearly and maintaining situational awareness under high-stress conditions.
Skilled in making rapid decisions in high-pressure and life-threatening emergencies.
Skilled in using Computer-Aided Dispatch (CAD), multi-line telephone systems, two-way radio systems, FCIC/NCIC terminals, and related technologies.
Skilled in emotional resilience and de-escalation techniques.
Skilled in data entry with high accuracy and attention to detail, especially when documenting time sensitive information.
Ability to assess rapidly evolving situations, determine appropriate actions, and relay precise information to multiple stakeholders.
Ability to maintain situational awareness, officer safety, and public safety during extended or critical incidents.

Responsibilities

Successfully demonstrate all knowledge, skills and essential functions required of a Public Safety Telecommunicator II.
Serve as Acting Supervisor in the absence of a Shift Supervisor, providing leadership, guidance, and support to staff as needed.
Proactively contributes to the efficiency and improvement of the center operations through positive initiatives, problem-solving, and mentorship of team members.
During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.