Public Safety Telecom Spec.

Main Line Health • Lower Merion Township, PA

3d

About The Position

The Public Safety Telecom Specialist is the first point of contact for external inbound calls and internal requests for safety and security resources. The Specialist receives and processes requests and transactions professionally, efficiently, expediently, and confidentially, using established policies, procedures, systems, and technology. The role handles a high volume of emergency and non-emergency calls, dispatches public safety resources to reported incidents, provides relevant information to callers, and routes calls to the appropriate parties.

The Specialist uses established technology and systems to monitor alarm systems, facility access, closed-circuit television (CCTV), and mission-critical equipment such as generators. The role also manages incident communications and documentation through a records management system (RMS) and initiates emergency activations for affected facilities and personnel. The Specialist builds constructive working relationships across the department and organization and delivers quality results in an environment focused on diversity, respect, and inclusion.

Requirements

• High school diploma or equivalent required.
• Acquire and maintain APCO Public Safety Telecommunicator 1 (PST-1) certification.
• A minimum of five years of customer service and/or call center experience is preferred.

Nice To Haves

• A minimum of five years of customer service and/or call center experience.

Responsibilities

• Answer a high volume of emergency and non-emergency telephone calls.
• Receive and process external calls and internal requests for safety and security resources professionally, efficiently, and confidentially.
• Dispatch public safety resources to reported incidents.
• Provide relevant information to callers and route calls to appropriate parties.
• Monitor alarm systems, facility access, CCTV, and the status of mission-critical equipment, including generators.
• Manage incident communications and documentation using a records management system (RMS).
• Initiate emergency activations for affected facilities and personnel.
• Develop and maintain constructive, cooperative working relationships within the department and organization.

Benefits

• Tuition reimbursement of up to $6,000 per year, based on full-time status.
• Up to 120 hours of paid time off per year.
• Employee discounts on various activities, services, and vendors.
• Free employee parking.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED